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Dual-Rate Customer Relations Supervisor Print |
Employer: Grand Falls Casino and Golf Resort
Location: Larchwood, IA 51241
Employment Type: Full Time
DESCRIPTION
Assists Resort Club Manager and/or Supervisor in overseeing all aspects of the Resort Club and VIP. Greet guests and encourage Resort Club membership. Help create an exciting environment for guests by promoting events and promotions.

Benefits Offered:
• Health
• Dental
• Vision
• Profit Sharing
• PTO
• Flex Benefits
• Life Insurance
• Supplemental Insurance
• 401K
REQUIREMENTS
• Provide exceptional customer service for all internal and external customers.
• Greet guests immediately upon approaching the Resort Club.
• Create Resort Club accounts in KCMS.
• Ensure database integrity with accurate data input (correct guest information).
• Assists with training Resort Club and VIP staff.
• Assists with ordering and restocking of all needed materials.
• Assist with all promotions and special events, including concerts, as needed.
• When Resort Club Manager and/or Supervisor are not present, resolves guest complaints and questions regarding the Resort Club.
• Point of reference for all information regarding promotions, entertainment, events, schedules, etc.
• Maintain clear communication with department on status of pending projects.
• Promotes Resort Club cards by explaining Club benefits and encourage enrollment.
• Assures that Resort Club and VIP staff are adhering to all company rules and regulations, including but not limited to confidentiality of customer files and habits, proper distribution of promotional material and entries, and proper handling of files and data.
• Assures that staff complies with SOPs.
• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.
• Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property.
• Meets proper department and company uniform, appearance, and grooming standards.
• Attends all company required training.
• Ensures proper department uniform, appearance, and grooming standards are followed.
• Complies with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations and any other local, state, or federal guidelines.
• Must be able to be approved for and maintain a valid gaming license.
• Adheres to all safety guidelines.
• Meets company attendance requirements.
• May be required to work days, nights, weekends and holidays.
• Performs other duties as assigned.

Contact Information

Grand Falls Casino and Golf Resort
Keri Hubers
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650

Other Information

Category(s): Customer Service, Marketing / Communications
Industry: Hotel / Resort
Experience Req.: No
Degree Req.: No
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