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Operations Specialist II: Customer File Updates Print |
Employer: TCF Bank
Location: Sioux Falls, SD 57106
Employment Type: Full Time
Position Summary


Responsible for processing routine and non-routine work in a prioritized order.  Ensures that work is completed within the prescribed deadline.


Major Areas of Accountability

May reconcile an assigned general ledger on a daily basis exercising a higher level of judgment.


May identify differences and resolve more complex outstanding differences daily.  Communicates unresolved differences to immediate supervisor.


Escalate exceptions to normal processing to supervisor, exercising a higher level of judgment.


May process customer account adjustments as appropriate to complete their daily balancing procedures.  Exercises higher level of judgment and discretion.

Communicate with both internal and/or external customers on more complex issues.


Adhere to policies and procedures within the department.


May complete assigned daily, weekly, monthly management reports.


Additional Responsibilities Specific to this Position


Use TCF internal systems to perform various account maintenance duties.


Review and approve documentation submitted by branches or customers to support changes to customer records.


Review customer and card exception reporting. Perform corrections based on research or additional documentation received from branches or customers.


Monitor incoming maintenance requests for irregularities or possible errors. Escalate exceptions to normal processing to supervisor.


Communicate with internal customers to resolve incomplete maintenance requests or requests that lack appropriate supporting documentation.


Responsible for MAC exception maintenance, invalid TIN report review and customer follow up, daily CIP exception processing, card mismatch reports and returned Harland check orders.

Minimum Qualifications

High school education, GED, or equivalent work experience.

Six or more months of experience in the banking environment preferred.

Keyboarding skills.

Ability to communicate effectively with internal customers and management.

Ability to track report volumes related to various functions being performed.

Ability to read and interpret documents (i.e. safety rules, operating instructions, procedure manuals, etc)

Ability to complete routine reports and document appropriate files

Ability to apply concepts of basic mathematical calculations

Ability to apply concepts of basic mathematical calculations

Ability to deal with problems involving several concrete variables in standardized situations


Knowledge of internal systems through previous TCF experience.

About TCF
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Contact Information

TCF Bank
4101 E 38th St
Sioux Falls, SD 57106

Other Information

Category(s): Banking, Customer Service, Admin & Clerical
Industry: Banking / Financial Services
Experience Req.: Yes
Degree Req.: No
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