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Operations Specialist II: Check and Gift Cards Print |
Employer: TCF Bank
Location: Sioux Falls, SD 57106
Employment Type: Full Time
DESCRIPTION
Position Summary

 

Responsible for processing routine and non-routine work in a prioritized order.  Ensures that work is completed within the prescribed deadline.

 

Major Areas of Accountability

 

May reconcile an assigned general ledger on a daily basis exercising a higher level of judgment.

 

May identify differences and resolve more complex outstanding differences daily.  Communicates unresolved differences to immediate supervisor.

 

Escalate exceptions to normal processing to supervisor, exercising a higher level of judgment.

 

May process customer account adjustments as appropriate to complete their daily balancing procedures.  Exercises higher level of judgment and discretion.

 

Communicate with both internal and/or external customers on more complex issues.

 

Adhere to policies and procedures within the department.

May complete assigned daily, weekly, monthly management reports.

 

Additional Responsibilities Specific to this Position

 

Adherence to government regulations and Operating Rules requiring an understanding of the regulations as they pertain to gift cards and debit cards including their issuance and maintenance.

 

The department is responsible for reconciling complex general ledger accounts on a daily basis. Each employee may be responsible for any number of these general ledgers.  Investigates, analyzes, and resolves operational variances which cause the general ledgers to be out of balance.  Advises external departments as appropriate.

 

Reconciles settlement with third party processors for gift card products.

 

Reconciles the Settlement DDA accounts, ATM correction general ledger and merchant settlement daily.

 

Achieves a high level of competency in utilizing third party processor to research and/or process disputes, inquiries and card maintenance from customers, bank personnel, other networks and merchants.

 

Provides consistent high quality customer service and interaction with bank personnel, as well as the personnel from other networks, merchants and vendors.

 

Responsible for the management, including points transfer, of TCF’s high profile Miles Plus / Premier Accounts.

 

Analyzes and adjusts the reports controlling the Points Awards for TCF Reward Programs.

 

Performs daily name and address corrections associated with TCF’s various card types.

 

Organizes and maintains all records associated with card maintenance.

 

Responsible for the assigned maintenance of daily, weekly, and monthly reports.

 

Responsible for processing customer requests for cancellation of recurring Pre-authorized Payments involving a debit card.

 

Responsible for the implementation of Special Handling Requests for all card products.

 

Analyzes Exception Reports, making complex corrections to card records to facilitate the ordering and delivery of cards to customers.

 

Monitors the daily transmission between TCF and its plastic card vendor.

 

Performs daily manual posting of teller work. Organizes and maintains all records associated with the teller work.
REQUIREMENTS
Minimum Qualifications

Performs daily manual posting of teller work. Organizes and maintains all records associated with the teller work.

6 or more months as an Operations Specialist I; or 12+ months comparable experience

Ability to read and interpret documents (i.e., safety rules, operating instructions, procedure manuals, etc.)

Ability to complete routine reports and document appropriate files

Ability to apply concepts of basic mathematical calculations

Ability to understand and carry out instructions furnished in written, verbal, or diagram form

Ability to deal with problems involving several variables in standardized situations

Demonstrated ability to effectively organize workload, work area and assess priorities.

Demonstrated ability to read and interpret technical procedures and government regulations.

Demonstrated ability to communicate effectively through written reports and correspondence.

Demonstrated ability to verbally communicate clearly and effectively with customers, and employees.

Ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables.

Demonstrated ability to work in a team environment, work well under pressure, be flexible to accommodate the needs of the business, and provide good customer service.

Demonstrated ability to conduct business activities in a professional manner.

Good PC skills.

Preferred

Well-rounded understanding of Corporate Operations

Keyboarding skills

Proven abilities in working with general ledgers, policies, and procedures.

6-12 months bankcard knowledge.

Previous PC experience with Microsoft Excel, Access and Word.

Good 10-key skills.


Why choose TCF?
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Contact Information

TCF Bank
4101 E 38th St
Sioux Falls, SD 57106

Other Information

Category(s): Banking, Customer Service, Admin & Clerical
Industry: Banking / Financial Services
Experience Req.: Yes
Degree Req.: No
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