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Support Specialist Print |
Employer: MetaBank
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Job Summary:
The Support Specialist I will research, respond and manage processes related to written inquiries and complaints to MetaBank. Responsible for delivering exceptional levels of customer service in every interaction with requestors.

Essential Job Functions:
Respond to all subpoenas, levies, garnishments presented to MetaBank for processing.
Manage all regulatory complaints received.
Perform specialized research and statistical work on assigned cases.
Ensure compliance with applicable federal laws, association guidelines and consumer regulations.
Create and compose reports, responses, memos, correspondence in response to legal documents presented.
Ensure proper indexing of legal cases in a database.
Input, manage, and maintain information compiled from various sources in databases and legal records.
Must be able to interpret various codes and mandates.
Respond to general correspondence received in a timely manner.
Interact with a variety of high-level individuals, both internally and externally as a part of investigations performed.
Perform other duties as assigned.

Job Qualifications:
Bachelor’s degree, Paralegal degree or equivalent combination of education and experience.
2+ years of experience in a financial institution.
To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans


Contact Information

5501 S Broadband Lane
Sioux Falls, SD 57108

Other Information

Category(s): Banking
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
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About this Employer
Sioux Falls, SD

MetaBank is a federally chartered savings bank, but we are more than a traditional bank; we are an innovative payments provider. MetaBank and its division, Meta Payment Systems, enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that promote financial inclusion for everyone. Our products include prepaid, debit, credit, ATM sponsorship, traditional banking, and agent bank products. If you are interested in joining a company who drives innovation, embraces change, and values integrity, trust, fairness and respect, apply today.
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