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Valet Clubhouse Attendant Print |
Employer: Grand Falls Casino and Golf Resort
Location: Larchwood, IA 51241
Employment Type: Full Time

The Valet Clubhouse Attendant is responsible for the first impression of Grand Falls and level of guest service Grand Falls provides. Clubhouse attendant will greet and welcome all guest in a professional and hospitable manner, interact with guest I a respectful, cheerful, and polite manner and effectively service the guest's needs.

Benefits Offered: • Health • Dental • Vision • Profit Sharing • PTO • Flex Benefits • Life Insurance • Supplemental Insurance • 401K

Guest Service

•Always offer service with a smile
•Thank departing guests for choosing Grand Falls, provide positive and memorable final moment of guest contact
•Open Casino doors for guests entering or departing Open all guest car doors when valet attendants are otherwise engaged
•Anticipate guest needs based on your guest service experience
•Assist with unloading or loading guest luggage or golf clubs
•Assist guests with the transportation or storage of guest luggage or golf clubs
•When needed, assist guests in and out of their vehicle as well as offer and retrieve wheelchairs as needed
•Assist guests with packages and/or it’s transportation to their room
•Assist valet attendants in serving guests, retrieving guest vehicle keys, and guest communication
•Direct guests as needed, answer inquiries pertaining to casino services, hotel registration of guests, and shopping, dining, entertainment, and travel directions
•Be informed of all events and promotions taking place at the hotel on a daily basis
•Proactively work to seek out ways in which to improve the guest experience

Work Area

• Responsible for the cleanliness and upkeep of the porte-cochere , guest entrance, and Valet Club House
•Maintains clean and orderly appearance of the work area at all times
•Work closely with Valet attendants to ensure proper traffic flow
•Assists in maintaining cleanliness of shuttle vehicles General

•Comply with Grand Falls policies, procedures, attendance and attire
•Willingness to work weekends, holidays, and/or flexible hours

Contact Information

Grand Falls Casino and Golf Resort
Keri Hubers
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650

Other Information

Category(s): Customer Service, Entertainment, Hospitality
Industry: Entertainment
Experience Req.: No
Degree Req.: No
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