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CEO - Covington Care & Rehabilitation Center Print |
Employer: Covington Care and Rehabilitation Center
Location: Sioux Falls, SD 57106
Employment Type: Employee Full Time

The CEO is responsible for the day to day operations and direction of the facility, and ensures that the facility complies with all policies and procedures set forth by the company, as well as those required by regulatory agencies. Also ensures that expectations of the corporation and our customers are met or exceeded on a continual basis.


Essential Job Duties and Responsibilities

  1. Ensures that the facility complies with all policies and procedures set forth by THE COMPANY, regulatory agencies, and other appropriate bodies.

    • Carries out all policies established by THE COMPANY and advises on the formulation of these policies.

    • Develops and submits to THE COMPANY a plan of organization for the conduct of facility operations and recommends changes when necessary.

    • Selects, employs, and motivates, guides and discharges administrative team members to ensure quality of services and operations of the facilities.

    • Influences administrative, operation, and human resources policies and decisions and ensures compliance with quality standards, the mission of THE COMPANY, and resident rights and responsibilities.

    • Prepares a plan for the achievement of THE COMPANY’s specific goals and objectives and periodically reviews and evaluates the plan.

    • Ensures the provision of quality of services through the design and implementation of facility wide quality assurance and program evaluation plans.

  2. Directs the financial management of the facility through budgeting review and implementation; reviews related reports, and sets standards for performance.

    • Cooperates with the controller to ensure that all services are appropriately charged, bills are generated, and monies are collected in a timely manner.

    • Presents to THE COMPANY, monthly reports reflecting the professional service and financial activities of the facility and such special reports as may be required by THE COMPANY.

  3. Ensures quality care and excellent communications with patients, families, and staff.

    • Maintains physical properties in a good and safe state of repair and operating condition.

    • Serves as the liaison and channel of the communication between THE COMPANY and all other appropriate bodies in existence now or at a future date.

    • Represents the facility in its relationship with other health agencies.

    • Supports all quality and service initiatives of the organization to best serve the needs of our residents, families, and other customers.

  4. Demonstrates effective management/leadership skills.

    • Directs staff members effectively and clearly communicates to them individual and facility expectations.

    • Improves the skills and knowledge of staff members to help them realize their full potential.

    • Display leadership skills to develop cooperation and to foster teamwork.

    • Establishes and meets goals which support facility and corporate objectives.

    • Ensures that all work is completed with optimal efficiency and effectiveness.

    • Displays initiative to act independently by taking effective action before being directed by supervisor or being forced to by events.

    • Presents new ideas, philosophies or changes appropriately to gain acceptance or legitimate review.

    • Serves as a role model by consistently exhibiting a professional and positive attitude.

  5. Manages Human Resources issues within areas of responsibility.

    • Consistently interprets and fairly applies Human Resources policies and facility-wide policies to all staff.

    • Maintains effective and appropriate staffing levels as evidenced by ongoing budgetary analysis.

    • Prepares and conducts effective and timely employee performance appraisals.

    • Utilizes the performance management disciplinary process effectively and appropriately.

    • Ensures facility specific orientation to all new employees and ensures ongoing educational training as required by THE COMPANY policy and to meet the facility’s needs. In collaboration with Human Resources, actively recruits, selects and retains employees for facility vacancies.

    • Implements participative management and creative problem solving through employee suggestions, task forces, committees and other forms of feedback.

  6. Understands financial issues and effectively utilizes fiscal resources within area of responsibility and facility.

    • Develops facility budget within designated deadlines according to budgetary procedures.

    • Effectively manages facility expenses within 5% negative variance on controllable expenses.

    • Identifies and implements opportunities for revenue enhancements and/or cost savings for the facility.

    • Demonstrates responsible FTE management by scheduling staff to meet fluctuations in census and/or facility activity.

  7. Demonstrate appropriate knowledge and competence of designated skills identified for position.

  8. Follows corporate attendance policy and requests scheduled time off according to procedure.

  9. Assumes an active role in business development and public relations activities for the facility.

    • Promote and support the business development effort with the facility

      1. Participate in weekly business development meeting

      2. Identify opportunities for census development.

    • By personal example, promotes guest relations and advocates staff interaction with residents, families and visitors as recorded by resident satisfaction surveys.

    • Assists in the planning and holding of special and community events sponsored by the facility.

    • Participates in activities which increase the awareness of the lay and the professional community regarding activities of the facility.

  10. Recognizes the importance of educational development to self and staff facility.

    • Maintains and displays appropriate knowledge of professional developments through printed material or other sources.

    • Attends professional training seminars when appropriate for job development and licensure.

    • Attends and participates in all applicable facility training and development workshops scheduled by THE COMPANY.

Other Duties

  1. Interacts with customers, families, visitors, facility and corporate staff.

  2. Carries out other tasks as requested in situations where hands-on intervention/participation may be required.

  3. May be required to work rotating shifts, holidays, weekends, addition hours, and in different positions as the facility’s needs require.

  4. Must practice good person hygiene and follow dress code requirements.

  5. Must provide annual Verification of negative TB skin test as required.

Must adhere to the Company’s Code of Conduct and Business Ethics policy including documentation and reporting responsibilities.


1. A Bachelors Degree is required, preferably in Public Health Administration, Business Administration, or a health related degree.
2. Must have, as a minimum, one year experience in a supervisory capacity in a hospital or long-term care facility. Must possess a current, unencumbered Nursing Home CEO’s license or meet the licensure requirements of this state.
3. Must possess the ability to make independent decisions when circumstances warrant such action.
4. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and general public
5. Must be a minimum of 21 years old and of good moral character.
6. Must have advanced training in hospital or long-term care administration.
7. Must be familiar with reimbursement regulations, and nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to long-term care administration.
8. Must possess the ability to work harmoniously with and supervise professional and non-professional personnel.
9. Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care and maintaining a sound operation.
10. Must be thoroughly familiar with laws, regulations, and guidelines governing human resources administration.
11. Must have patience, tact, cheerful disposition and enthusiasm, as well as must be willing to handle residents, staff, and visitors based on whatever maturity level they are currently functioning.
12. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practice.
13. Must be able to maintain good personnel relations and employee moral.
14. Must be able to read and interpret financial records, reports, etc.
15. Must be knowledgeable of computer systems, system applications, and other office equipment.
16. Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.

Command Skills: Relishes leading: takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head-on; energized by tough challengers.

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise..

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Timely Decision Making: Makes decisions in a timely manner; sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Sizing up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

1. Ability to read, write, speak, and understand English including the ability to make oral presentations to individuals and groups.
2. Ability to relate positively, effectively and appropriately with patients, families, community members, volunteers and other hospital staff on a daily basis. Possess special interest in, and a positive attitude about, working with long-term care patients and the elderly.

Drug Free Workplace

All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Contact Information

Covington Care & Rehabilitation Center
Debbie Menzenberg
3900 S Cathy Ave
Sioux Falls, SD 57106
Phone: 712-899-8946

Other Information

Category(s): Healthcare, Admin & Clerical, Customer Service
Industry: Healthcare / Health Services
Experience Req.: Yes
Degree Req.: Yes
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