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Resort Club Host Print |
Employer: Grand Falls Casino and Golf Resort
Location: Larchwood, IA 51241
Employment Type: Full Time
DESCRIPTION
• Provide exceptional customer service to all internal and external customers.
• Greet guests immediately upon approaching club desk
• Create customer club account in computer system.
• Ensure database integrity with accurate data input, correct information when necessary
• Provide company policy, program and promotion rules to guests.
• Sell company products (food outlets, gift shop, entertainment, etc.) to guests
• Participate in giveaways and drawings by distributing entries, encouraging guests to participate and/or performing drawing or announcements
• Monitor casino floor for card usage, encourage card usage with benefits
• Read and understand all marketing programs and promotions to accurately explain to external and internal guests.
• Maintain confidentiality of all data including but not limited to customer and company records
• May be required to work days, nights, weekends and holidays

Benefits Offered:
• Health
• Dental
• Vision
• Profit Sharing
• PTO
• Flex Benefits
• Life Insurance
• Supplemental Insurance
• 401K
REQUIREMENTS
Training available. Will be required to obtain an Iowa Racing Gaming Commission License - to be arranged by Grand Falls upon offer of employment

Contact Information

Grand Falls Casino Resort
Keri Hubers, PHR
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650

Other Information

Category(s): Customer Service, Hospitality, Entertainment
Industry: Hotel / Resort
Experience Req.: No
Degree Req.: No
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