Application Administration Team Lead

Location: Sioux Falls, South Dakota
Shift: Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Status: Full-Time
Company: PREMIER Bankcard

Are you looking for the opportunity to utilize your ability in application administration? PREMIER Bankcard is looking for a friendly, outgoing individual to be responsible for managing and contributing to a team that ensures business applications are available and performing optimally for the organization.

This position is an on-site opportunity at our PREMIER Bankcard location in Sioux Falls, South Dakota. 

• Manage and contribute to the application team’s work responsibilities
• Performs daily monitoring of job movement through production applications
• Performs daily monitoring of application alerts and remediate issues
• Identify monitoring opportunities and coordinate the implementation
• Administer and support the various Premier application platforms, including SharePoint, MuleSoft, DevOps, Enterprise Scheduler, Data Governance Platform and custom-built applications 
• Identify when reported issues are global in nature and escalate
• Assist in application upgrades, vulnerability management, patching, and server migrations
• Creates and escalate issues through the Premier ticketing system
• Articulate to peers and leadership teams what impact existing production issues have to the business
• Will be included in an on-call rotation and occasional after-hours support
• Performs other projects or miscellaneous duties as requested or assigned
• Document and analyze problems, and publish maintenance schedule
• Identify gaps in existing support procedures and work instructions, then collaborate with others to fix them
• Maintain system documentation
• Coordinate with vendor support on all issues
• Fully responsible for problem management activities such as issue resolution and root cause analysis
• Provide application performance tuning
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly

• Financial systems management
• Monitoring Tools via NOC (AppDynamics, PRTG, vRops)
• ITSM Application (Cherwell)
• Windows, Linux, SaaS & PaaS application administration
• Understanding of cloud computing platforms, such as AWS and Azure
• Understanding of network topology for troubleshooting applications
• Demonstrated technical background
• Ability to work under pressure with a high sense of urgency
• Ability to meet deadlines, to ensure jobs ship out on time
• Pro-active approach
• Typically requires 5+ years of related experience, prefer a minimum of 3 years of experience in supporting application systems.

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more