Job Description
Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Worthington is now hiring SERVICE ADVISORS!
QUALIFICATIONS:
-Prior experience in an automotive dealership strongly preferred
-Strong organizational and communication skills
-Ability to multi-task in a fast-paced environment
-Valid driver's license/acceptable driving record
ABOUT YOUR ROLE:
-Advises customers about necessary service for routine maintenance.
-Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
-Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
-Explains the work performed and the repair order charges to the customer.
-Schedules service appointments.
-Obtains customer and vehicle data prior to arrival when possible.
-Greets customers in a timely, friendly manner and obtains vehicle information.
-Refers to service history, inspects vehicle, and recommends additional needed service.
-Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
-Provides a complete and accurate written cost estimate for labor and parts.
-Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
-Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
-Maintains high customer satisfaction standards.
-Other tasks as assigned
WHY BILLION?
Take advantage of Billion's competitive and comprehensive benefit package! We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees.
Additional Benefits Include:
-401K (with company match)
-HSA & FSA
-PTO
-Employee Assistance Program
-Paid Holidays
-Employee pricing on vehicle purchases and service
-Opportunities for advancement - we believe in promoting from within!