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Employer: Zuercher Technologies LLC
Location: Sioux Falls, SD 57108
Employment Type: Full Time
DESCRIPTION

At Zuercher Technologies, we are dedicated to implementing software with high speed and low drag while providing high quality customer service to each of our customers – and that’s a big part of how we’re raising the bar nationwide for what public safety agencies can expect from their software. We are looking for a passionate, analytical, and detail-oriented person to lead our Business Analyst team.


As the Business Analyst Manager you will provide leadership and direction to the Business Analyst team.  This position will establish goals and implement processes to ensure the team is effectively and efficiently implementing Zuercher products.  You will ensure that the highest level of customer satisfaction is achieved through the Business Analyst’s ability to recommend best practice solutions of Zuercher software and respond to customers’ requests in a timely manner.  This person manages the success of the Business Analysts by measuring and developing their Zuercher product knowledge, industry knowledge, customer service skills and ability to implement projects within a dynamic environment. The Business Analyst Manager will interact with other management staff as well as with Project Managers to ensure that the team’s activities support the goals of the organization. 


Zuercher Technologies provides a comprehensive public safety software solution to agencies across the U.S. under its flagship product, Zuercher Suite, encompassing computer-aided dispatch, mapping, records management, jail management, civil process, criminal investigations, crime analysis, agency financial, agency administration, and mobile CAD and records. Founded in 2003, Zuercher Technologies is based in Sioux Falls, SD. Zuercher is part of TriTech Software Systems, which is the largest public safety software company in the world with over 3,500 agency installations serving 255+ million citizens in 16 countries.


Here's an overview of the tasks and responsibilities:



  • Hires and leads the onboarding process for Business Analysts

  • Performs configuration reviews and quality analysis on Business Analyst’s projects

  • Identifies individual and team areas of improvement and provides direction on how to improve

  • Works with Director of Implementation Services to plan and implement initiatives for implementation services team.

  • Leads team meetings and team initiatives to meet company goals

  • Holds weekly one on one meetings with staff

  • Works with Business Analysts to identify career progression goals

  • Updates and manages documentation, including but not limited to wikis, one sheets, system review, configuration spreadsheet, etc. 

  • Schedules and assists with webinars for major releases

  • Plans and organizes major release recap meetings

  • Attends BPRs & Go-Live’s to evaluate Zuercher product messaging 

  • Creates implementation processes for new products along with the Business Analyst team 

  • Subject matter expert within the Zuercher product line

  • Depending on workload, provides project support for other Business Analysts

  • Works closely with Project Managers to assign Business Analysts to projects

  • Tracks utilization and project workload for Business Analysts 

  • Manages support and client relations tickets that require Business Analyst follow up 

  • Presents at user conferences as necessary

  • Works with a wide range of disciplines and personalities, both internally and externally

REQUIREMENTS
Interested? Here's what we need from you:
Bachelor's or Associate's degree
Public safety or system analysis knowledge
Able to do 25% travel

Bonus points for:
Software Implementation knowledge
Previous Management experience

What we offer in return for all your great skills:
Competitive salary
Retirement plan with matching
Paid vacation
Sick leave
Health, vision, and dental insurance
Life, Short Term Disability, and Long Term Disability Insurance
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Care Savings Account
Daily catered lunch and self-serve breakfast
Free soft drinks and snacks
Casual work environment

Zuercher is an Equal Employment Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veterans/Sexual Orientation and Gender Identity

Contact Information

Zuercher Technologies LLC
4509 W 58th St.
Sioux Falls, SD 57108

Other Information

Category(s): Business Development, Management
Industry: Computer Software
Experience Req.: Yes
Degree Req.: Yes
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