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Employer: Zuercher Technologies LLC
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Business Analysts play a super important role at Zuercher. Here’s why:

Our company builds software for public safety agencies like 911 dispatch centers, police and sheriff’s offices, and correctional facilities. They have a really important mission, and we believe the right software can help -- especially if it’s configured to fit the way they work, so it can support and even improve their business practices rather than dictating them. Our business analysts get to turn that philosophy into reality. They’re the subject matter experts who learn all the ways Zuercher Suite can be configured, analyze new customers’ business needs, and help them wrap the system around the way they do business.

Some days that’s visiting agencies around the U.S., and some days that’s helping them configure their systems remotely from our Sioux Falls office. It’s always about working with our customers to find ways to make their jobs easier and better. And after agencies go live with a system you helped them implement, it’s pretty rewarding to hear about how it’s saving them hours on paperwork or making critical info more accessible to officers in the field.

Zuercher Technologies provides a comprehensive public safety software solution to agencies across the U.S. under its flagship product, Zuercher Suite, encompassing computer-aided dispatch, mapping, records management, jail management, civil process, criminal investigations, crime analysis, agency financial, agency administration, and mobile CAD and records. Founded in 2003, Zuercher Technologies is based in Sioux Falls, SD. Zuercher is part of TriTech Software Systems, which is the largest public safety software company in the world with over 3,500 agency installations serving 255+ million citizens in 16 countries.

Here's an overview of the tasks and responsibilities:

  • Assist agencies in configuring their system and recommend best practices to meet their unique needs

  • Perform system demonstrations and assist agency with system review prior to go live

  • Develop and maintain subject matter expert knowledge for the configuration of Zuercher software solutions

  • Provide consistent follow through on the project tasks, deliverables, and communications with the Project Manager and the clients

  • Build and maintain strong working relationships with customers

  • Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments

  • Work with a wide range of disciplines and personalities, both internally and externally

Interested? Here's what we need from you:

Excellent oral and written communication, interpersonal, and presentation skills
Very strong analytical and organizational skills; detail-oriented
Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
Ability to handle multiple projects and tasks simultaneously
Ability to learn new applications and system features quickly
Dedicated to the best possible customer experience and takes initiative toward improving it
Ability to articulate technical and functional concepts to technical and non-technical audiences
Bachelor or Associate degree
Desire to travel up to 50% for training at customer sites (typically weekdays only)
Based at the Zuercher corporate office in Sioux Falls, SD

Bonus points for:

Previous experience in software implementation
Previous experience in Public Safety Industry

What we offer in return for all your great skills:

Competitive salary
Retirement plan with matching
Paid vacation
Sick leave
Health, vision, and dental insurance
Life, Short Term Disability, and Long Term Disability Insurance
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Care Savings Account
Daily catered lunch and self-serve breakfast
Free soft drinks and snacks
Casual work environment

Zuercher is an Equal Employment Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veterans/Sexual Orientation and Gender Identity

Contact Information

Zuercher Technologies LLC
4509 W 58th St.
Sioux Falls, SD 57108

Other Information

Category(s): Business Development
Industry: Computer Software
Experience Req.: Yes
Degree Req.: Yes
Closing Date: 2/6/2018
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