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Employer: Vast Broadband
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Vast is expanding. Now is the perfect time to join our growing family of local, talented people. Check out all of our new positions and see what is available in your area. Vast Broadband is dedicated to employing local people – local technicians, local service representatives and local managers. Our philosophy is simple: local people better serve local communities. Vast is proud to offer our employees comprehensive benefits packages. Vast Broadband’s employee benefits program offers employees freedom to choose benefits that best meet their needs. Here are a few more reasons Vast Broadband is a great place to work:

Complimentary Vast Broadband Cable and Internet Service (if available in area of employment)

      • Comprehensive Medical, Dental and Vision Insuranc

      • 401(k) with Company Mat

      • Company Paid Long-term Disabili

      • Company Paid Life Insurance and AD&

      • Paid Holiday

      • Paid Vacation Day

      • Paid Sick Day

      • Paid Personal Day

      • Training

      • Education Assistance

*Coverage begins on the first day of the month following 30 days of employment.

Job Title: Business Customer Care Specialist
Reports to: Supervisor, Customer Care
FLSA Status: Non-exempt
Department: Customer Care


The primary role of this position is to answer inbound calls from the Vast Broadband Commercial customer base. Candidates will be responsible for providing Tier 1 and Tier 2 support to providers and customers members in a call center environment.

Duties and Responsibilities:

• Respond to telephone inquiries
• Ability to work across multiple departments within one organization and effectively communicate information, build partnerships, demonstrate the “one team” approach, while achieving timely results
• Communicate appropriate options for resolution in a timely manner
• Follow assigned schedule to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems
• Provide quality internal and external customer service surrounding the Company values
• Excellent attendance
• Other duties as assigned by management.

Essential Job Skills/Requirements:

• Excellent customer service skills
• Flexible schedule
• Possess an upbeat, team-oriented attitude
• Great phone personality
• Ability to multitask effectively
• Strong problem solving and analytical skills with the ability to take ownership and initiative to handle business challenges
• Ability to communicate effectively and patiently with a wide range of personalities and abilities.
• Organizational skills a must.
Education and/or Experience:
• At least 2 years of inbound and/or outbound call center experience
• High School Diploma or GED required
• Telecommunications experience preferred.
• Working knowledge of Microsoft Office products, with proficiency in Excel and Word.

Language Skills:

• Excellent verbal and written communication skills in the English language (Bilingual, Spanish is a plus)
• Ability to hear, speak, and communicate clearly on the telephone

Vast Broadband is an Equal Opportunity Employer

Contact Information

Vast Broadband
Human Resources
5100 S Broadband Lane
Sioux Falls, SD 57108
Phone: 605.965.9305

Other Information

Category(s): Telecommunications, Customer Service, Business Development
Industry: Telecommunications
Experience Req.: No
Degree Req.: No
Closing Date: 3/30/2018
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