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Continuous Improvement Specialist Print
Employer: Sanford Health
Employment Type: Full Time

The Continuous Improvement Specialist will drive overall continuous improvement philosophy and methodology across Shared Services. Research and identify appropriate benchmarks to drive continuous improvement initiatives. Gather and interpret data, identify trends, and conduct root cause analysis to determine continuous improvement projects for Shared Services. Continuously evaluate processes and policies to drive self-service capabilities. Monitor and track trends in employee inquiries and frequently experienced issues. Review Employee Service Center process performance and operations on a regular basis to identify risks and issues on a timely basis. Work with Shared Services leadership to prioritize continuous improvement activities considering resource availability, impact on operations, project benefits, etc. Examine feasibility, challenges, and outcomes of incorporating leading practices to drive excellence in Shared Services. Develop, maintain, and revise work plans to drive continuous improvement projects. Monitor and measure continuous improvement outcomes. Work with Human Resources Enabling Technologies Analyst to deliver technology changes that allow for process improvement. Ability to analyze complex problems and identify innovative solutions. Knowledge of project management lifecycle (planning through implementation and delivery). Knowledge of service center technologies, Human Resources information systems, and system interfaces. Understanding of data manipulation and interpretation to analyze trends, performance reports, etc. Understanding of data quality, data input implications, modeling and report criteria configuration. Understanding of Human Resources service delivery. Understanding of Human Resources policies, procedures and processes. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills. Ability to work as a team member and collaborate effectively with other members.

Analyze and recommend process improvements for Human Resources administration processing, inquiry management, and Human Resources content maintenance. Incorporate employee, Human Resources Business Partners, Center of Expertise (COE) and Human Resources Operations feedback to improve analytic value to stakeholders. Recommend improvements to knowledge and case management to better align with customer needs. Acquire up-to-date information regarding industry leading practices and technology to improve internal practices, reduce operational cost, and increase efficiency. Ability to analyze complex problems and identify innovative solutions. Ability to collaborate effectively with other members of the Human Resources organization. Ability to build and maintain strong relationships with customers and key external constituents, including vendors. Strong customer service orientation. Strong communication skills. Excellent interpersonal and listening skills. Strong mitigation and negotiation skills.

Bachelors Degree in related field with past experience commensurate with area of responsibility preferred.

Contact Information

Sanford Health
Phone: 877-243-1372

Other Information

Category(s): Human Resources, QA - Quality Control, Other
Industry: Healthcare / Health Services
Experience Req.: Yes
Degree Req.: Yes
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