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Crisis Care Coordinator Print
Employer: The Community Outreach
Location: Sioux Falls, SD 57104
Employment Type: Full Time

PRIMARY PURPOSE/FUNCTION OF POSITION: Provide assessment, self-sufficiency/money management assistance, advocacy, financial assistance decisions, and follow-up case management for people with housing, utility cut-off, work-related transportation, and other needs.  Backup other ministry staff as needed.

REPORTS TO: Executive Director


  1. Possess and effectively utilize an in depth knowledge of: social service/counseling principles, client assessment, and the various Sioux Empire organizations that provide resources to the people who contact us.

  2. Provide direct services to people, including: assessment, self-sufficiency planning; money management; advocacy; financial aid decisions; and some follow up case management.

  3. Coordinate and collaborate with agencies, churches, and other organizations to manage the ministry’s referral process.

  4. Assess processes and procedures to recommend changes to better serve our clients and churches.

  5. Factually obtain and concisely record intake and follow-up data into computerized database.

  6. Pre-screen and refer clients for mentoring and financial assistance via the Genesis program.

  7. Refer clients to appropriate agencies for other services and provide accurate information on referral communications.

  8. Cooperate with other agencies and professionals to coordinate services for mutual clientele.

  9. In the absence of the receptionist, serve visitors/callers by relaying and providing accurate information both internally and externally.

  10. Other duties as assigned by Director.


Related critical skills and duties include:

  • Maintain confidentiality of client and agency information.

  • Excellent ability to document client activity according to established department guidelines.

  • Make independent decisions in the best interest of the client while adhering agency policies and procedures.

  • Provide accurate reports, as requested.

  • Prepare for and actively participate in staff meetings.

  • Periodically participate in/assist with special events and development activities.

  • Periodically represent the ministry at community meetings and events.

Full-time position; normally 8 AM to 4PM Monday - Friday


Requires Bachelors degree in counseling, social work, or related human service field and a minimum of one-year related work experience or an equivalent combination of skills and experience. Effective interviewing, communication, decision making, and case management skills are necessary

Contact Information

The Community Outreach
Dane Bloch
225 E. 11th St, STE 200
Sioux Falls, SD 57104
Phone: 605-331-3935

Other Information

Category(s): Nonprofit - Social Services, Counseling
Industry: Social Services
Experience Req.: Yes
Degree Req.: Yes
Closing Date: 2/9/2018
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