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Customer Care Supervisor

Furniture Mart USA

Sioux Falls, SD 57104

Posted/Updated: 19 days ago

Job Description
JOB SUMMARY:

Join our team as a Customer Care Supervisor at our Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Answer incoming warranty calls from customers
  • Make outbound calls on warranty claims
  • Order parts for our customers, stores, and warehouses
  • Enter and schedule sales orders, exchanges, credit memo’s, and in-home repairs
  • Follow-up with customers in timely manner
  • Be able to defuse escalated calls
  • Assist Customer Care Agents in resolution of customer conflicts
  • Create an inspiring team environment
  • Assign and supervise all activity performed by persons placed under direction

WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!

QUALIFICATIONS
  • Computer & telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Posses customer-satisfaction focus with excellent customer service and interpersonal skills

    Furniture Mart USA is an Equal Opportunity Employer
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    Furniture Mart USA
    140 E Hicks Lane, Ste. A
    Sioux Falls, SD 57104

     

    All Furniture Mart USA locations offer a comprehensive benefit package to full time employees, that includes competitive pay, paid time off, paid sick time, Profit Sharing, 401(K) plan, Medical, Dental, Vision, Life/AD&D insurance, disability insurance, Flex Plan (pre-tax premiums and daycare reimbursement accounts) as well as a great employee purchase discount program.  The Sioux Falls Distribution Center/Home Office also has a free on-site fitness center for its employees.