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Customer Service Representative Print
Employer: Sioux Steel Company
Location: Sioux Falls, SD 57101
Employment Type: Full Time

Satisfy customers by logging requests and production output. Serve customers by providing product and service information; resolve product and service problems.  The team member is responsible for working as a member of a cross-functional team focused on providing products of high quality and value to customers and dealers. The team member is responsible for understanding all phases of the product services, quote & delivery processes and takes responsibility for meeting the needs of customers/dealers as well as providing support to other team members.


  • Analyze the needs of the customer, sales of products/services, answer questions, and respond to customer requests

  • Track sales requests and coordinate delivery dates

  • Verify sales and deliveries and compare request requirements with production output

  • Expedite output delivery by checking schedules; verify statuses; provide reminders

  • Sort and assemble documents

  • Open customer accounts and maintain customer records

  • Maintain financial accounts

  • Prepare product or service reports by collecting and analyzing customer information

  • Using and entering information into the Customer Relationship Management Software

  • Obtain freight quotes from software programs and internal partners

  • Ability to learn all the product lines

  • Attend the Customer First Meetings and report back to Customer Service Manager and Customer Service Representatives

  • Ability to make customer focused phone calls by division and log entries in the Order Management System

  • Process customer orders in a courteous, efficient, and timely manner

  • Organize workflow to meet customer deadlines

  • Effectively present and discuss the products and services of the company, soliciting only those desired products and/or services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding and delivering on the customer’s needs

  • Manage telephone calls professionally, efficiently, and with good communication skills

  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution

  • Understand and appropriately use the company pricing system and policies

  • Review estimates and invoices for accuracy



  • 2 years customer service experience required

  • Experience working with Agricultural related products and equipment as well as Secondary Containment Systems preferred

  • Detail oriented and organized

  • Strong written and verbal communication skills

  • Strong PC knowledge

  • Good numeric aptitude and analytical skills to compute discounts and credits

  • Professional presence

  • Demonstrated ability to work independently

  • Experience working in a team environment

  • Self-motivated, cooperative, and flexible



Contact Information

Sioux Steel Company
Sioux Steel Operations
PO BOX 1265
Sioux Falls, SD 57101
Phone: 6059654270

Other Information

Category(s): Customer Service, Agricultural / Farming, Admin & Clerical
Industry: Manufacturing
Experience Req.: Yes
Degree Req.: Yes
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