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Desktop Support Technician

First PREMIER Bank PREMIER Bankcard

Dakota Dunes, SD

Posted/Updated: Today

Job Description

Location: Dakota Dunes, SD (On-Site)
Shift: Monday-Friday 8:00 am - 5:00 pm
Job Schedule: Full-Time
Company: PREMIER Bankcard

About the Role

Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Administers and/or maintains specified systems.  Supports and maintains user account information including rights, security and systems groups.

Job Duties and Responsibilities 
  • Responsible for supporting the timely process through which end user issues and/or system problems are controlled.
  • Respond to network or system problems.
  • Contact appropriate support resources when necessary.
  • Support telephones, including cellular devices.
  • Support hand-held, mobile devices.
  • Test and install new PC applications.
  • Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.
  • Assists with Technology projects, including the installation and repair of computers.
  • Move and install new PCs.
  • Provide technical assistance to repair PCs.
  • Assist in special projects such as department moves and setting up new locations.
  • Administer and/or maintain specified systems.
  • Add user accounts and set appropriate security access levels to various internal systems.
  • Disable user accounts and restrict access as needed.
  • Coordinate all current and future applications through the Microsoft Windows system.
  • Administer, monitor and maintain corporate desktop.
Skills and Qualifications

  • Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.

  • Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.

  • Desired professional certifications include; CompTIA A+, CompTIA Network+, CompTIA Security+, or related Office 365, or Microsoft OS administration certifications.

  • Strong written and verbal communication skills

  • Possess a strong understanding of Windows 10 and Office 365.

  • Prior experience in supporting financial services applications is preferred, but not required.

  • Strong troubleshooting skills and the ability to respond in a fast-paced environment.

  • Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly. 

Competitive Benefits Package
  • Full medical benefits when working 20+ hours per week.
  • Traditional and High Deductible health plan options available.
  • FREE dental and vision coverage.
  • Generous Paid Time Off plans.
  • 401(k) – dollar-for-dollar match up to 5% of total compensation.
  • Special discounts and offers for events at the Denny Sanford PREMIER Center.
  • PREMIER Wellness Program.
  • Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
  • Fun Employee Parties!
Our Culture
  • Emphasis on personal success, respect, health, wellness, fun and giving back.
  • Employees are rewarded, valued, and celebrated for hard work.
  • Various Career advancement opportunities and growth.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more! 

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First PREMIER Bank PREMIER Bankcard
Human Resources
3932 South Williams Avenue
Sioux Falls, SD 57105
605-367-1358

 

Our associates are our most valuable resource and we understand the value and importance of a comprehensive benefit package. The PREMIER 401(k) plan offers one of the most competitive savings plans available in the market. Our proprietary Kick Start wellness program is in a class of its own and offers a multidimensional approach to individual health that promotes progress, not perfection! In addition, comprehensive health, dental, and vision plans are offered to everyone who works a minimum of 20 hours per week!