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Director, IS Support Print
Employer: MetaBank
Location: Sioux Falls, SD 57108
Employment Type: Full Time

The Director of IS Support oversees the IS Technician and IS Analyst teams that provide the first line support for our employees. The teams are responsible for set up and removal of access, troubleshooting and documenting issues, appropriately escalating when necessary, deploying, maintaining, updating and repairing systems and other IS supported devices. The teams are responsible for prioritizing problem resolution for employees and the applications they use to support the organization and our customers. In addition, they provide technical recommendations based on customer needs, participate in feasibility studies to establish reliable system designs, prepare technical reports concerning status of activities, complete new technology testing, prepare documentation for hardware equipment and software purchasing, provide hardware and software configuration recommendations, and support issues. All with outstanding customer service.

Essential Job Functions:
Provides technical, process and procedural guidance on all activities performed through the Help Desk and Desktop Support teams.
Provides service with a customer focus and builds strong working relationships with all areas of the organization.
Coordinates IS resources to complete identified projects or process improvements.
Defines service levels and serves as escalation point for requests or work not being managed in a timely manner.
Ensures that systems, solutions and processes are in place to meet the needs of internal clients.
Demonstrates the ability to organize, prioritize, and determine staffing needs.
Reviews support issues and confirms that resolutions are adequately documented.
Periodically reviews support logs, tracks performance, and identifies trends and opportunities for improvement.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include evaluating, guiding and training employees, planning, assigning, and directing work.
Assigns and manages team members, directing daily activities, and completing performance evaluations.
Works to deliver prompt problem resolution, or appropriately escalate issues. This includes configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, and the development of specialized procedures.
Evaluates new industry hardware and software to stay current on emerging technologies, market trends, and future expectations.
Analyzes proposed and actual projects in terms of equipment and resource needs.
Perform other duties as assigned.

Job Qualifications:
Bachelor's degree from a college or university
10+ years related experience and/or training; or equivalent combination of education and experience.
MetaBank is an Equal Opportunity Employer/Disabled/Veterans


Contact Information

5501 S Broadband Lane
Sioux Falls, SD 57108

Other Information

Category(s): Information Technology, Training
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
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About this Employer
Sioux Falls, SD

MetaBank is a federally chartered savings bank, but we are more than a traditional bank; we are an innovative payments provider. MetaBank and its division, Meta Payment Systems, enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that promote financial inclusion for everyone. Our products include prepaid, debit, credit, ATM sponsorship, traditional banking, and agent bank products. If you are interested in joining a company who drives innovation, embraces change, and values integrity, trust, fairness and respect, apply today.
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