JOB SUMMARY

The Executive Housekeeper is responsible for directing the housekeeping program of the hotel to ensure clean, orderly, and attractive conditions of guest rooms and common areas.

JOB DUTIES & RESPONSIBILITIES
• Supervises the work activities of housekeeping staff under the direction of the General Manager.
• Provides limited supervision to housekeeping staff consisting of 1 – 10 employees.
• Provides training including safety and standard operating procedures to all housekeeping personnel as directed by management.
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
• Distributes keys and work assignments to staff.
• Addresses guest complaints regarding housekeeping services or equipment.
• Assists General Manager in the selection of housekeeping personnel.
• Assists management staff in assuring housekeeping staff is practicing efficient and effective procedures. • Monitors linen and guest supply inventory.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
• Completes follow-up on vacant or occupied rooms.
• Assumes functions of Housekeeper as necessary.
• Takes control of lost and found items as appropriate.
• All other duties as assigned.