Job Description
This role is responsible for supporting club operations to ensure that both performance and facilities are
well-maintained. The Facilities Operations Manager will work closely with club managers and regional
managers to complete projects, manage systems, and provide analytics to senior management to
provide insight on company performance.
DUTIES/RESPONSIBILITIES:
? Manage budget lines on building repair and maintenance, small gym equipment, fitness
equipment repairs, and capital expenditures
? Responsible for new equipment orders/installations/logistics
? Responsible for fitness equipment preventative maintenance, sales, and repairs
? Oversee equipment needs for recovery revenue including red light therapy, physical therapy,
and future recovery services
? Work with third-party vendors to manage general interior building repair and maintenance
needs, including but not limited to, routine maintenance and up-keep on water fountains, HVAC
systems, general cosmetic needs of the club, plumbing, security system needs, and interior
dispenser orders.
? Oversee AED management and product fulfillment for clubs
? Work with regionals and managers on scheduling of handyman services for clubs
New Construction and Club Acquisition
? Work with general contractors on logistics, projects, and installations to ensure a timely opening
? Oversee logistics for presale including signage, table setup, and construction trailer if needed
? Manage vendor relations for equipment and services
? Responsible for new equipment orders/installations/logistics
? Own post-opening checklist and issues resolution
? Work on corporate compliance and club refresh tracking
? Manage integration of acquired clubs
Systems Management and Analytics
? Work with Sr. Director of Operations to manage Club Hub Agreements
? Assist in conducting ABC Financial Audits for current and new initiatives such as price increases,
membership and enhancement fee increases, quarterly skipped months reports, and other
analytics/reporting needs
? Monitor Healthy Contributions usage, member count, and conduct sweeps biannually
? Monitor Staples and Amazon approval/modification
REQUIRED SKILLS/ABILITIES:
? Ability to lead by example, demonstrating integrity, professionalism, and empathy in all
interactions.
? Proficient in MS Office with ability to learn new software.
? Excellent organizational and leadership skills.
? Outstanding communication and interpersonal abilities.
? Ability to prioritize and handle multiple tasks simultaneously.
? Proven ability to lead a team, self-starter.
EDUCATION AND EXPERIENCE:
? Bachelor’s degree in business administration or equivalent leadership experience (required).
? Analytical skills and strong working knowledge to look at a lot of different data analysis and
performance metrics and prioritize decisions based on club needs (required).
? Proven ability to develop innovative solutions for increased productivity (required).
? Project Management Background (required).
? Experience in the fitness industry (preferred).
WORK ENVIRONMENT:
? Based in headquarters in Sioux Falls
? Work is a customer-facing indoor gym setting with a low to moderate noise level.
TRAVEL REQUIREMENTS:
? Travel as needed to ensure redesigns and club openings are completed correctly
PHYSICAL REQUIREMENTS:
? While performing the duties of this job, the employee may be regularly required to stand, sit,
talk, hear, reach, stoop, kneel.
? Must be able to lift 50 pounds.