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Field Operations Manager - Yankton Print
Employer: Midco
Location: Yankton, SD 57078
Employment Type: Full Time
DESCRIPTION

Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: 

Free and discounted Midco services 
Tuition reimbursement 
Support of employee involvement in the communities we serve 
Employee referral program 
Wellness programs 
Visit MidcoCareers.com to learn about employment opportunities and apply today. 

JOB PURPOSE 

Direct and manage Fulfillment Center activities. Provide effective supervision to Fulfillment Center staff and Supervisors. 

KEY FUNCTIONS 

Provide direction and support to the Fulfillment Center staff and Supervisors to achieve maximum efficiency and potential. 
Direct Fulfillment Center work assignments and be responsible for timely and accurate shift scheduling for team members and contracted labor. 
Coordinate the certification and training activities of the Fulfillment Center team. Ensure all staff receives the required training. 
Perform quality assurance checks on technician’s work as guided by the Technical Training department and First Time Right standards. 
Serve as positive public liaison while working with local governments, franchising authorities, and customers. 
Understand the business unit growth objectives and manage the team and Fulfillment Center accordingly. 
At sites where there is no dedicated inventory staff, Field Operations Manager will oversee all inventory functions in accordance with standard Materials Management policies and procedures; including inventory levels, performing cycle counts, fulfilling tech material orders, receiving cycle counts, warehouse cleanliness and organization. 
Purchase, assign, schedule repairs, and maintain the Fulfillment Center’s fleet of Company vehicles and equipment. 
Produce timely and accurate reporting. 
Manage activities of the Fulfillment Center and staff to meet or exceed the budget. Participate in the budget process. 
Complete Midcontinent First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work. 
Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner. 
Operate and drive a Company vehicle in accordance with Midco’s "Use of Vehicle for Company Business" policy. 
Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems. 
Communicate effectively and professionally in all forms of communication with internal and external customers. 
Adhere to Midco privacy guidelines to ensure each customer’s privacy. 
Maintain regular attendance to be available to provide direction and communication to team members. 

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES 

Provide timely performance feedback and coaching according to company policy. 
Communicate with other departments or personnel to manage escalating issues in a timely manner. 
Function as an effective team member while supporting the efforts and concepts of other departments. 
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Support the mission, vision, and values of Midco. 
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. 
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. 
Possess strong problem solving and decision making skills while using good judgment. 
Multi-task and change from one task to another without loss of efficiency or composure. 
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. 
Identify opportunities for improvement while creating and implementing viable solutions 
Actively follow Midco policies and procedures. 
Perform other duties as assigned. 

EXPERIENCE AND EDUCATION 

High School diploma or GED required. Associate’s degree in electronics, or SCTE BCT or BCE certification preferred. 
NCTI Installer, Installer Technician, and Service Technician certifications required. 
Minimum of three to five years telecommunications experience required. 
Working knowledge of aerial and underground construction principles and standards, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards. 
NCTI System Technician certification is required for this position. Employees without current certifications must be certified within 12 months of attaining this position. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs. 
The noise level in the work environment is moderate to loud. 
While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration. 
In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment. 
Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. 
Must be able to climb poles, ladders, and other structures with proper equipment. 
Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces. 


Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.

REQUIREMENTS
High School diploma or GED required. Associate’s degree in electronics, or SCTE BCT or BCE certification preferred.
NCTI Installer, Installer Technician, and Service Technician certifications required.
Minimum of three to five years telecommunications experience required.
Working knowledge of aerial and underground construction principles and standards, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.
NCTI System Technician certification is required for this position. Employees without current certifications must be certified within 12 months of attaining this position.

Contact Information

Midco
3901 N Louise Avenue
Sioux Falls, SD 57107

Other Information

Category(s): Materials/Logistics, Facilities, Purchasing
Industry: Telecommunications
Experience Req.: Yes
Degree Req.: No
Closing Date: 3/10/2018
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