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Help Desk Analyst (8am-5pm, Monday-Friday) Print
Employer: MetaBank
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Job Summary:  
The Help Desk Analyst provides advanced problem solving support to computer users and provides maintenance for various computer systems and products. This position requires exceptional customer service skills.  The work schedule will be Monday thru Friday, 8:00am to 5:00pm. 

Essential Job Functions:   
   Perform production support and administration tasks as scheduled including software installations and updates.  
   Perform user identification creation and maintenance for employee access changes on defined applications, ID creation and user ID removal.  
   Assist in performing user ID access reviews and account clean-up processes.  
   Create new and maintain existing procedures for End User Administration.  
   Receive and respond to calls from technology users and logs all activity.        
   Manage multiple e-mail inboxes and other tracking tools with accuracy.  
   Determine if problems are caused by hardware, such as printer, cables, etc.  
   Handle problem recognition, research, isolation, resolution and follow-up for user issues.  
   Analyze problem tickets to identify trends to pro-actively resolve those issues.  
   Follow up on the problem tickets to ensure complete user satisfaction.  
   Provide primary or secondary support responsibilities for desktop applications and escalates to technicians as needed.  
   Assist in the coordination and installation of hardware and software for the division, branch, department or user.  
   Assist in monitoring network and system health by responding to alerts and escalating appropriately.  
   Perform other duties as assigned.  

Job Qualifications:   
   Associate’s degree preferred or equivalent experience required.  
   2+ years’ experience as a Help Desk Analyst or similar position preferred.  
   Help Desk or similar experience is required. 
   Experience with various hardware systems including IBM compatible desktops, laptops, plus the ability to determine customer needs and specifications preferred.       
   Experience in assessing reported computer-related or connectivity based issues desired.  
   Knowledge of all Outlook applications, networking topologies (i.e. Ethernet, LAN, WAN) and VPN connectivity requirements desired.  
To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  
MetaBank is an Equal Opportunity Employer/Disabled/Veterans


Contact Information

5501 S Broadband Lane
Sioux Falls, SD 57108

Other Information

Category(s): Customer Service, Information Technology
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
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About this Employer
Sioux Falls, SD

MetaBank is a federally chartered savings bank, but we are more than a traditional bank; we are an innovative payments provider. MetaBank and its division, Meta Payment Systems, enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that promote financial inclusion for everyone. Our products include prepaid, debit, credit, ATM sponsorship, traditional banking, and agent bank products. If you are interested in joining a company who drives innovation, embraces change, and values integrity, trust, fairness and respect, apply today.
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