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IT Support Specialist for Persona, Inc. in Sioux Falls, SD Print
Employer: Anza
Location: Sioux Falls, SD 57104
Employment Type: Full Time
DESCRIPTION

Job Summary


This position will be tailored to the skills of the applicant.  The position will be responsible for managing inquiries for IT assistance within a service ticket process.  The position will provide end users with technical support with day-to-day duties and issues with computer hardware and software.  Software includes MS Office applications, Windows operating system, general business tools and more.  The position will assist rolling out operating system and Office application updates.  The position will assist in the development of internal communication tools.  Any experience with web development, java, SQL+, Oracle database, MS SQL database, etc. can drive additional opportunities.


Job Responsibilities



  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Interaction with users includes email, audio, video and remote access.

  • Document resolutions for the IT department and end-users to reference.

  • Assist with management of equipment for users onsite and remote.

  • Setup user and system profile for new users


 


 


Education and Experience



  • Minimum 2 year technical degree

  • IT Field work experience preferred.


 


Knowledge, Skills, and Abilities



  • Interest in technical industry

  • Technical knowledge of PCs, laptops, printers, and peripheral hardware devices preferred.

  • Knowledge of Windows, Microsoft Office, communications software, web development, virus protection, and diagnostic softwmiare.

  • Ability to problem solve, think logically and analytically

  • Ability to work in a team environment and have the initiative to work individually.


Position Type and Expected Hours of Work 


This is a full-time position.  Hours of work can be negotiated from 7am to 8pm Monday through Friday.  Weekend hours may be needed for a special or urgent project only.


Travel
Limited travel may be necessary between our Watertown, Madison and Sioux Falls locations.


Physical Demands


This job operates in a professional office environment with end users in both an office (on-premise and remote) and manufacturing environment at multiple locations. This role routinely uses standard office equipment such as computers, phones, video/audio tools and peripherals.

REQUIREMENTS

Contact Information

Anza
recruiter@personasigns.com
700 21st Street SW
Sioux Falls, SD 57104
Phone: 605-882-2244

Other Information

Category(s): Information Technology, Other, Software Development - Programming
Industry: Manufacturing
Experience Req.: Yes
Degree Req.: Yes
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