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Loan Servicing Specialist II Print
Employer: MetaBank
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Job Summary:
Loan Servicing Specialist provides loan servicing for all retail bank loan applications; commercial, agriculture, consumer, mortgage, participations (purchased/sold). Functions as part of the centralized Retail Bank Operations Center. Handles post-closing loan servicing tasks.

Essential Job Functions:
Code and input new loans, payments, return items, advances, payoffs, extensions, modifications, account maintenance, rate changes and other file maintenance requests to the core system.
Complete next day verification/check back of the same noted above.
Reconcile assigned general ledger accounts and clear outstanding items working in conjunction with those who initiated the entries.
Maintain insurance programs, including third party “force placed” insurance; prepares monthly insurance reports of remittances, claims, etc.
Monitor and update system activity on charge-off and non-accrual loans.
Monitor, prepare and post student loan system entries.
Process paid loans, ensuring proper release of titles/security/lien releases/mortgage satisfactions in a timely and accurate manner. This includes the return of all closed/paid-off/renewed notes to the customer, lender and/or county.
Track and obtain from customer or insurance company missing insurance policies.
Order the final title evidence/guaranty and review for completeness (Iowa).
Answer customer service questions, including loan pay-off quotes, etc. from bank personnel as appropriate. May be required to prepare written correspondence to customers on non-routine customer service issues.
Complete annual escrow account analysis (paying of property taxes) and notifies the customer of adjustments in payment amount.
Monitor and process PMI (Private Mortgage Insurance) premiums and verifies loan to value to determine if PMI can be dropped from the loan.
Review ARM portfolio loans to ensure interest rate adjustments are processed as required.
Scan/index loan documents for electronic retention in the bank’s online storage application providing monthly exception tracking for documents not received.
Generate and distribute miscellaneous reports and billing notices.
Maintain complete confidentiality with all bank business.
Assist training new employees and provide assistance to less experienced staff.
Review management information reports as requested and provide exception/tickler tracking as necessary.
Perform other duties as assigned.

Job Qualifications:
Associate’s degree preferred or equivalent experience required.
3+ years’ related loan servicing experience desired.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages required.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans


Contact Information

5501 S Broadband Lane
Sioux Falls, SD 57108

Other Information

Category(s): Banking, Finance
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
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About this Employer
Sioux Falls, SD

MetaBank is a federally chartered savings bank, but we are more than a traditional bank; we are an innovative payments provider. MetaBank and its division, Meta Payment Systems, enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that promote financial inclusion for everyone. Our products include prepaid, debit, credit, ATM sponsorship, traditional banking, and agent bank products. If you are interested in joining a company who drives innovation, embraces change, and values integrity, trust, fairness and respect, apply today.
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