Job Description
River Ridge Oral & Maxillofacial Surgical Center is seeking a highly motivated Medical Receptionist/Patient Concierge to join our growing team. The ideal candidate possesses powerful customer service and leadership skills, along with the ability to effectively assist our surgeons, practice director, and team to efficiently run the front office. He or she will play an active role in creating an excellent patient experience, from start to finish.
Benefits:
- A full benefits package is included!
- Above-average industry pay!
- Health/Dental fully paid for employee!
- A generous PTO package of a FULL 3 weeks is granted upon completing your probationary period!
- Energizing and Fast-Paced Atmosphere!
- Flexible Scheduling!
- Profit Sharing!
- FOOD - FOOD - AND MORE FOOD!
Medical Receptionist Job Responsibilities:
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and reviewing third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, and reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Responding to an emerging culture of all hands on deck in all areas - being a team player!
Medical Receptionist Skills / Qualifications:
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Quality focus
Education, Experience, and Licensing Requirements:
- High School Diploma Required
- Can DO! Attitude
- Positive Attendance Record
- Familiarity with phone systems
- Previous experience with Microsoft Office software preferred