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Customer Success Associate Print
Employer: Five Star Call Centers
Location: Sioux Falls , SD 57110
Employment Type: Full Time
DESCRIPTION

The Customer Success Associate position is responsible for engaging customers via multiple support channels including phone, email, chat and an on-line forum in order to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.


If you enjoy helping people, have average or better computer skills, and are interested in joining a rapidly growing company, please complete our online application.


The initial training for this positions would be for one week from 8:30am - 5:00pm starting on Thursday, March 15th.  Candidates must be able to attend each day of paid training to be considered. This is a Full-Time position in which we are looking for people who have work hour availabilities between either 7:00am - 6:00pm or from 11:30am - 10:00pm for 40 hours a week with a rotating weekend.


Position Responsibilities:


• Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services.
• Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary.
• Logs and tracks customer interactions using a problem management database.
• Responds to and resolves open issues in an appropriate timeframe and maintains historical records and related documentation.
• Participates in peer-training and cross-training initiatives.
• Introduces customers to new products and services.
• Provides excellent customer satisfaction measured by the clients customer satisfaction process.
• Responsible for helping support our customers globally.
• Performs all other duties and projects as assigned.


Five Star Call Centers offers full time employees a full benefit package that consists of:


• Health
• Dental
• Vision
• Life
• 401K
• PTO
• Monthly Bonus
• Quality paid training in the growing field of customer service
• A friendly, relaxed office environment


Requirements:


• Customer focus
• Knowledgeable in troubleshooting software and operating systems on PC/Mobile devices
• Ability to use technology effectively and productively
• Strong communication skills
• Work well in teams
• Phone etiquette Skills
• Positive attitude
• Ability to read, write and speak fluently
• Reliable & hard working
• A high school diploma or GED is preferred


Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.


Five Star Call Centers is an Equal Opportunity Employer and participates in the E-verify program.

REQUIREMENTS

Contact Information

Five Star Call Centers
4901 E. 26th St.

Sioux Falls , SD 57110

Other Information

Category(s): Customer Service, Professional Services, General Business
Industry: Other Great Industries
Experience Req.: No
Degree Req.: No
Closing Date: 2/28/2018
Apply Now
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