Job Description
Primary responsibilities include greeting, assisting, and providing direction and information to clients, visitors, and other guests of the organization. Take inbound calls for the business at the front desk, route calls appropriately, and assist the accounting department as needed.
Essential Duties & Responsibilities
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors may have
- Maintain reception area, mail room, supply room, and all common areas in a clean and tidy manner at all times
- Operate and maintain standard office equipment on regular basis, including a copy machine, computer, mail folding machine and postage machine
- Keep detailed and accurate records if visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Sort, fold, stuff, and mail daily invoices
- Complete postage for business and send certified mail as requested
- Maintain inventory of all supplies in the supply room, envelopes for the front desk, complimentary beverages and food items for guests, ink, and items necessary for postage. Order items as needed.
- Responsible for the pop machine, including but not limited to cleaning, ordering supplies and reporting issues. Also responsible for trouble shooting vending machine issues.
- Provide a welcoming environment
- Responsible for ensuring contracted cleaning is done at an acceptable level and if not, report to management
- Responsible for mailing of catalogs
- Others duties as assigned
Competencies
- Must be able to communicate effectively, verbal and written, with both internal and external customers.
- Excellent telephone etiquette
- Ability to work independently and in a team environment
- Excellent time management skills and a high level of accuracy
- Customer focused, friendly and welcoming
Physical Requirements & Working Conditions
- Must be able to use computer keyboard and phone
- Must be able to lift and push 10 lbs frequently and up to 50 lbs occasionally
- Monday through Friday. Occasional overtime or additional and varied hours as needed.
- Ability to use business computer programs (Advanced Word, Excel, Intermediate Access, and Outlook.)
Job Requirements
- High school diploma or GED
- 2-3 years of relevant experience in an office environment