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Seasonal Guest Services Team Member Print
Employer: Great Plains Zoo
Location: Sioux Falls, SD 57104
Employment Type: Seasonal
DESCRIPTION

As a Seasonal Guest Services Team Member, your top priority is to provide guests with outstanding service and help ensure their visit is enjoyable and safe as possible. Responsibilities include general day-to-day duties in Guest Service areas (Admissions, Gift Shop, Gateway, Farm Store, Train, Carrousel, Maasai Market, and Vending). Additional assistance may be required for Group Services and Special Events. We’ll also count on you to project a positive image within the Zoo and Museum at all times.

REQUIREMENTS
• Provide superior customer service to guests.
• Treat guests and fellow employees in a courteous and respectful manner.
• Uphold courteous relationships with Zoo staff, Board Members, Volunteers, Clients, and Guests.
• Keep an enthusiastic approach to job responsibilities and accountability.
• Contribute to maintain high morale among team members.
• Be self-motivated, observant and efficient by completing work accurately with minimum supervision.
• Ability to adapt well to sudden environment, safety and crowd changes.
• Must have excellent communication skills including in-person and over the phone.
• Share customer comments with appropriate staff for the benefit of the Zoo.
• Proficient computer skills to work with software system for registrations, memberships, food, beverage and merchandise sales.
• Ability to handle cash and credit card sale transactions.
• Point of contact for all guests about general zoo information.
• Prepare and sell food and beverage orders.
• Follow procedures and health codes to ensure safe practices regarding food, equipment, and cleaning.
• Upkeep and restock of Guest Service locations and restrooms.
• Other duties as assigned by Guest Service Manager, Assistant Managers and/or Team Leaders.
• Must be at least 16 years of age for most locations but 18 years of age or older with a valid driver’s license to operate the Train and Carrousel.
• Must be available to work between the months of April through September.
• Summer holidays, weekends, and early evening work is required.
• Must be able to lift and carry up to 50 pounds.
• Must submit to a criminal background check prior to employment

Contact Information

Great Plains Zoo
Bridget Nilges
bnilges@gpzoo.org
805 S Kiwanis Ave
Sioux Falls, SD 57104
Phone: 605-367-8313 x124

Other Information

Category(s): Customer Service, Entertainment, Hospitality
Industry: Entertainment
Experience Req.: No
Degree Req.: No
Closing Date: 3/4/2018
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