Job Description
At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.
Job Summary:
We are seeking a highly skilled Service Advisor to join our team. In this role,
A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:
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Customer Interaction:
- Greeting customers and assessing their vehicle service needs.
- Listening to customer concerns and documenting relevant information about vehicle issues.
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Service Recommendations:
- Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
- Providing cost estimates for services and obtaining customer approval before initiating work.
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Scheduling and Coordination:
- Scheduling appointments for service and repairs.
- Coordinating with the service department to ensure timely completion of work.
- Managing the flow of vehicles in and out of the service area.
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Communication:
- Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
- Explaining technical details in a clear and understandable manner to customers.
- Willing to train others share knowledge
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Documentation:
- Creating and maintaining accurate service records for each customer and vehicle.
- Documenting all customer interactions and service transactions.
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Customer Satisfaction:
- Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
- Seeking feedback from customers to improve service processes.
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Sales and Upselling:
- Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
- Explaining the value of recommended services to customers.
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Technical Knowledge:
- Staying informed about automotive technology, service procedures, and industry trends.
- Collaborating with technicians to understand and communicate technical information to customers.
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Administrative Tasks:
- Handling paperwork, invoices, and processing payments.
- Utilizing computer systems and software to manage customer and vehicle information.
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Compliance:
- Ensuring compliance with dealership or service center policies and procedures.
- Adhering to relevant regulations and standards in the automotive industry.
A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.
North American Truck & Trailer offers a competitive wage and benefit packing including:
.Benefits available the 1st of the month following date of hire.
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
To apply please contact Chery Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.
Come experience the difference!
In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!