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Technical Services Analyst Print
Employer: MetaBank
Location: Sioux Falls, SD 57108
Employment Type: Full Time

Job Summary:
Technical Services Analyst responsibilities include: working with the Retail Bank applications and related vendors across all Meta teams; lead, coordinate and participate in the implementations and setups of new products, features and software applications. 

Essential Job Functions: 
 Manage bank projects across Meta teams through regulatory requirements, contracts, and positioning.
 Participate on business project teams fulfilling required deliverables and contributing to decisive actions.
 Assist in the vendor selection process.
 Manage vendor integration efforts and implementing solutions to improve user experience and enhance bank products.
 Work with business units to develop product and process/workflow enhancements.
 Define and oversee the change management, monitoring and control processes.
 Act as the escalation point of contact for problem management and issue resolution.
 Actively participate on virtual teams as a technical resource accounting for vendor related tasks and keeping appropriate business units informed on issues, remediation status, and overall performance.
 Oversee the review, analysis, and modifications of third party applications including verification, validation, and deployment efforts.
 Query and analyze data to troubleshoot issues and ensure data quality.
 Synthesize and analyze data sets and display results in graphical and numerical format.
 Develop reports and data loads utilizing bank reporting tools such as iVue, Nautilus and EOM to meet business needs.
 Solve complex data issues both independently and collaboratively.
 Identify customer needs and provide solutions that meet those needs.
 Comply with provisions of all bank regulatory and compliance requirements.
 Demonstrate the ability to lead small teams and/or projects.
 Ability to guide, mentor, and lead others; including assigning tasks, coordinating and tracking daily activities. 
 Perform other duties as assigned.

Job Qualifications: 
 Bachelor’s degree preferred or equivalent experience required.
 Experience with file management, configuration and parameter change management required.
 Ability to query SQL database tables, analyze data and data file formats desired.
 Exceptional communication and presentation skills desired.

MetaBank is an Equal Opportunity Employer/Disabled/Veterans


Contact Information

5501 S Broadband Lane
Sioux Falls, SD 57108

Other Information

Category(s): Skilled Service, Software Development - Programming, Technical
Industry: Banking / Financial Services
Experience Req.: No
Degree Req.: No
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About this Employer
Sioux Falls, SD

MetaBank is a federally chartered savings bank, but we are more than a traditional bank; we are an innovative payments provider. MetaBank and its division, Meta Payment Systems, enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that promote financial inclusion for everyone. Our products include prepaid, debit, credit, ATM sponsorship, traditional banking, and agent bank products. If you are interested in joining a company who drives innovation, embraces change, and values integrity, trust, fairness and respect, apply today.
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