Testing Center Proctor

Job Description

Position Summary

This individual will administer a variety of computer, client-based testing programs at the Southeast Technical College (STC) Campus Testing Center. For questions regarding this position, please reach out to the hiring manager, Melissa Quittem, at 605-367-7677.

Essential Functions

• Schedule, administer, and proctor tests in the STC Campus Testing Center
• Proctor testing sessions and ensure that tests are administered according to client and STC testing specifications
• Perform check in process with examinees, verify identification and provide clear instructions that guide the examinees in precisely following testing procedures
• Monitor testing experience in a courteous and positive manner
• Maintain a safe, clean, and secure testing environment
• Maintain accurate and secure testing procedures and records
• Efficiently manage materials, data, and procedures with minimal supervision
• Assist with fixing technical issues using testing center protocol
• Assist with updating prescribed changes to software and/or testing practices
• Complete training as required by various client testing organizations
• Communicate and relate effectively with diverse clientele
• Provide individual testing accommodations for students with disabilities as needed
• Respond to all inquiries concerning internal and external testing
• Perform other duties as assigned

Position Qualifications

• Education: High school diploma or GED required. Associates degree preferred
• Experience: Minimum of one year of occupational experience required that demonstrates appropriately related skills to this position. Minimum of one year of customer service experience required. Familiarity with standardized testing formats and the college enrollment process preferred.
• Other requirements:
• Computer skills: proficient in Microsoft Office, Windows applications, internet, email, Learning Management System knowledge and computer systems knowledge
• Encourage change and new ideas within the organization and assist employees who may need help with adjusting to any changes that occur
• Communication: ability to actively listen and to effectively communicate with others through written and oral communication
• Leadership: ability to make decisions, delegate tasks, be innovative, negotiate, problem solve, build teams through coaching and development, resolve conflicts, hold yourself and other accountable, and work under pressure.
• Business acumen: ability to grasp and understand business concepts and issues that include understanding accounting information, preparing, and managing budgets, and making sound, long-term, organizational development decisions
• Diversity oriented: Ability to work effectively with people regardless of their race, color, religion, sex, national origin, disability, age, sexual orientation, genetic information, or job type
• Strategic planning: ability to develop and achieve short and long-term goals for the organization

Physical Demands and Work Environment

Busy, walk-in, open office area. Constant interruptions and interactions with staff, students, and other individuals. General office environment with standard office equipment available. Lighting and temperature are adequate. Moderate noise level typical of an office environment with staff and student conversations and noise from office equipment. Job is sedentary with physical activities normally required in an office environment. Possible exposure to temperature changes as individuals enter and exit the building.

This position is not eligible for benefits.