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Unit Manager Print
Employer: CCC Information Services
Location: Sioux Falls, SD 57106
Employment Type: Full Time
DESCRIPTION

Summary


Manage, coach and develop Customer Service and/or Vehicle Valuation Representatives while delivering upon key service levels to ensure a “World Class” Service Organization.


Job Duties



  • Recruit, hire, develop, onboard and termination of employees within CCC guidelines

  • Identify and act upon departmental service level trends through use of various reporting tools to include:

    • Customer KPI’s

    • NPS

    • Financials

    • Forecast and schedule staff



  • Conduct and document regular employee communications including calibration of performance at a minimum quarterly

  • Effectively communicate procedural and organizational changes to employees, leadership and customers on a regular basis

  • Ensure employee recognition and incentive programs are administered timely and accurately driving overall employee engagement

  • Address inquiries and employee relation needs in a timely manner

  • Liaison for PD and PM for areas of improvement and generation of idea proposals for optimal streamlining or betterment of existing processes

  • Manage 15-20 direct reports


Qualifications



  • College degree preferred or equivalent work experience

  • 2-3 years management experience in the service industry

  • OR

  • Will consider internal candidates who have demonstrated progression towards targeted development goals

  • Ability to incur business related expenses with 2-3 weeks until reimbursement

  • Occasional travel required


About CCC


CCC provides leading automotive claims, repair and telematics solutions that drive efficiencies and enable our clients to make smarter decisions. CCC brings together what matters most – insight to make the best decisions, connections into the industry’s leading automotive claims network, and superior productivity through innovative cloud, mobile, hyper-scale technologies and apps.


Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities.


Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in technology innovation and continues to make strategic investments in areas that will help existing and future customers get consumers back in their cars quickly following an accident.


Why Choose CCC


We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.


What we value is simple - customers, employee commitment, collaboration and clear communication.


We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.


We make it a priority to keep employees healthy, happy and enriched.



  • Healthy - Wellness programs and Perkspot/employee discount program

  • Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times

  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities


REQUIREMENTS

Contact Information

CCC Information Services
100 S Main Ave
Sioux Falls, SD 57106

Other Information

Category(s): Management, Training, Insurance
Industry: Insurance
Experience Req.: No
Degree Req.: No
Closing Date: 8/6/2017
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