Assistant General Manager - Guest Services

Job Description

Jellystone Park of Sioux Falls is a family-owned and operated camping resort dedicated to providing exceptional guest experiences. We are seeking a highly motivated person to join our team in the role of Assistant General Manger and contribute to the continued success of our resort. The ideal candidate will be a hands-on leader requiring a dynamic individual with strong leadership skills, a passion for customer service, the ability to thrive in a fast-paced environment and a commitment to creating an enjoyable environment for our guests.

Job Summary:

The Assistant General Manager will play a vital role in the daily operations of the resort, working closely with the General Manager to ensure smooth and efficient operations. This position requires a well-rounded individual capable of managing various aspects of the business, from staff supervision and inventory control to social media management and recreation planning.

Responsibilities:

• Staff Management:

• Supervise, train, and motivate staff members across various departments (e.g., retail, food service, housekeeping, grounds).
• Conduct performance reviews and address employee concerns.
• Foster a positive and productive work environment.

• Guest Services Management:

• Manage retail inventory, including ordering, receiving, stocking, and tracking merchandise.
• Manage food service inventory, ensuring adequate supplies for the restaurant/cafe, minimizing waste, and adhering to budget guidelines.
• Be a back up to guest services employees to cover for breaks and/or absences.

• Social Media Management:

• Develop and implement social media strategies to promote the resort and engage with guests.
• Create engaging content (photos, videos, posts) to showcase the resort’s amenities and activities
• Monitor social media channels for guest feedback, reviews, and mentions.
• Respond to inquiries and comments in a timely and professional manner.

• Activity Planning & Scheduling:

• Assist in planning and scheduling resort activities and events.
• Coordinate with activity instructors, vendors, and other relevant parties.
• Promote activities to guests through various channels (e.g., social media, website, flyers).
• Ensure the smooth execution of activities and events.

• Guest Relations:

• Provide exceptional customer service to guests, addressing their needs and resolving any issues promptly.
• Handle guest inquiries and complaints with professionalism and empathy.
• Promote a positive and welcoming atmosphere throughout the resort.

• Other Duties:

• Assist the General Manager with various administrative tasks.
• Contribute to the development and implementation of resort policies and procedures.
• Ensure compliance with all relevant regulations and safety standards.
• Perform other duties as assigned.

Qualifications:

• Proven experience in a management role, preferably in the hospitality or recreation industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Excellent organizational and time-management skills.
• Experience with social media marketing and content creation.
• Ability to work flexible hours, including evenings, weekends, and in-season holidays.
• Passion for providing exceptional customer service.
• A positive attitude and a team-oriented approach.

To Apply:

Please submit your resume and cover letter to ray@jellystonesiouxfalls.com. We look forward to hearing from you!  

Jellystone Park of Sioux Falls is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.

Job Requirements