Bilingual Customer Care Associate - Full Time

Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank

About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.

Job Duties and Responsibilities

• Interacting with customers in a professional manner
• Provide best-in-class customer support for online and offline banking

Skills and Qualifications

• Exhibit a high level of personal ownership
• Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
• Possess mastery of the English language with exceptional verbal and written communication skills
• Ability to work accountably and focus independently, while still working as part of a team
• Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
• Education and/or minimum of 1 year of experience in banking and/or customer relations required

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more