Bilingual Customer Retention Representative - Remote or Onsite

Location: Dakota Dunes, SD 
Shift: Two Options: FT M-F from 12-9PM with every other Saturday from 8A-4:30P or PT 20-35 Hours a week from 2-9P, with every other Saturday from 8A-4:30P
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.

Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• Option 1_Full-Time: Monday – Friday from 12:30 PM to 9:00 PM and every Other Saturday 8:00 AM to 4:30 PM.

• Option 2_Part-Time: M-F from 2-9 PM and every other Saturday 8:00 AM-4:30 PM, 20-35 hours, you set your minimum/maximum hours!

• Flexible scheduling opportunity for top performers

About the Role

• Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
• Utilizes the outbound dialer on various call types.
• Utilize various retention techniques to maintain our account base.
• Maintains accurate account records.
• Reports unusual account/application activity to management
• Maintains department standards as approved.

Training

• Extensive paid, onsite training program, up to 3 weeks in length.
• Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.

• Top performers can earn monthly incentives based on performance.
• Contest money available through daily, weekly, and monthly Level Up competitions. 
• Career path from Associate I to Associate IV – each step earning an increase in pay!
• Earn up to an additional $3.78/hr. when working non-traditional hours.
• Shift differential up to 20%
• Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more