Schedule and assign tasks to ensure timely processing.
Supervise and mentor a team of specialists, providing guidance and support to ensure high performance and professional development.
Provide training, coaching, and performance evaluations for team members.
Address escalated customer inquiries and complaints related to billing and collection accounts.
Oversee the preparation and issuance of invoices to customers in a timely manner.
Ensure accuracy of billing data and compliance with company policies.
Develop, implement, and maintain billing procedures and documentation.
Prepare and present regular reports on service metrics, team performance, and customer satisfaction.
Identify opportunities for process improvements and efficiency in billing process and procedures.
Maintain up-to-date knowledge of IRA rules and regulations.
Work closely with internal teams to ensure seamless experience for clients and support overall business objectives.
Other tasks as assigned by management.
Associate degree in finance, accounting, business administration, or a related field preferred.
Minimum of 3-5 years of experience in billing operations or a similar role within a financial institution.
Experience in a supervisory or managerial capacity is highly preferred, demonstrating the ability to lead and manage a team effectively.
Commitment to delivering exceptional customer service.
Proficient in using financial software, databases, and Microsoft Office Suite products.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Ability to prioritize tasks and manage time effectively.