Job Description
Aladdin Companies provides financial services to businesses throughout North America. Since 2010, Aladdin has been delivering outstanding customer service to our clients through our variety of services.
We are seeking a Customer Collections Analyst to do a variety of inspections of the portfolio of our clients’ accounts receivable. The Collections/Quality Assurance Specialist will draft quality assurance policies and procedures for our portfolio to help mitigate fraud for our company.
Customer Collections Analyst Responsibilities:
- Conduct and monitor inspections of the portfolio of our clients’ accounts receivable
- Make contact with debtors to obtain payment commitment through phone, email and portals on delinquent accounts, documenting every discussion in our system.
- When a problem is discovered, take initiative to see it through to a resolution
- Performance is based on timely and effective resolution
Requirements:
- Proven written/verbal communications skills
- Impeccable organizational skills with emphasis on attention to detail
- Data collection, management and analysis
- History of successfully multi-tasking
- Planning and organizing
- Sound judgment
- Intermediate or above skills in Microsoft Office
- Must be able to maneuver in Excel and Word with little direction
- Knowledge and ability to use Outlook tools and resources
- Ability to work in a variety of different software systems simultaneously
Why work for Aladdin?
- Environment: Be part of a growing, tight knit, employee centric company
- Stability: Consistent growth since 2010
- Culture: A work hard, play harder, family first culture. Be proud of where you go to work & who you work with.
- Pride: a well-respected company in Sioux Falls, with active leadership involvement.
- Benefits:
- Medical, Dental, Vision, Life, Short and Long-term disability insurances offered
- Health Savings Account
- 401(K) plan with employer match
- PTO and 6 paid holidays
- Non-call center atmosphere -- you won’t be just a number here!
- Monday – Friday 8am to 5pm, 1-hour lunch