Client Services Assistant, Center for New Americans

Job Description

Join A Mission-Driven Team

Lutheran Social Services of South Dakota responds to changing needs in South Dakota communities. Our mission: Inspired by God's love, we care for, support and strengthen individuals, families and communities. LSS touches the lives of South Dakotans 27,759 times each year with a variety of programs and services statewide. LSS is one of the largest private non-profit human service agencies in South Dakota. LSS serves people of all ages, faiths, races and economic status with professional, confidential and affordable services.

Our values serve as the foundation for who we are and how we operate our business at LssSD. We center our teams around our whole-person, family centered approach to care, and continuum of service.

SCHEDULE:

• Full Time, 40 hours per week

BENEFITS:

• $600 hiring bonus*
• 401K Match
• Paid Time Off & Holidays
• Comprehensive medical, dental and vision plans with HSA & FSA options
• $20,000 company paid basic term life insurance
• Employee Recognition
• Employee Assistance Program

SALARY: Dependent on experience and qualifications

Responsibilities for Client Services Assistant - Community Interpreter Services (CIS):

• Administrative and Financial Tasks:

  • Prepare invoices and handle bi-weekly payroll.

  • Monitor billing accuracy, correct errors, and ensure timely payments.

  • Input financial data into billing systems, maintain client statements, and generate service reports.

• Scheduling and Coordination:

  • Schedule interpreter appointments and notify interpreters of schedule changes.

  • Document client interactions and respond to inquiries.

• Record Management:

  • Manage records and assist with CIS meetings.

• Client Interaction:

  • Serve as a primary client contact, assess needs, and resolve concerns.

  • Support the Interpreter Services Supervisor with financial and administrative tasks.

Working Conditions

• Ability to sit for long periods of time and move about the office, as needed.

• Ability to lift office material up to 20 pounds.

• Manual dexterity to operate personal computer, calculator, fax machine and copy machine.

• Work scheduled hours, with the need for some flexibility due to Program activities.

• Will be required to work at least two evenings per week and periodic weekends.

Qualifications for Client Services Assistant:

• Education: High school diploma or equivalent required. A bachelor's degree in Business, Accounting, or a related field is preferred.

• Experience: Minimum of two years in clerical, administrative, or financial support roles.

• Skills:

  • Proficiency in billing, invoicing, payroll processing, and record-keeping.

  • Strong attention to detail and organizational skills.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Proficiency in Microsoft Office and financial software.

  • Excellent communication skills.

  • Ability to maintain confidentiality.

• Additional Considerations:

  • Customer service experience.

  • Familiarity with interpreter services or healthcare billing is beneficial.

LSS is an Equal Opportunity Employer

*Hiring bonus available to external candidates only.

Expectations and Standards:

Compassionate
We will be empathetic in our interactions with others and non-judgmental in the delivery of our services.

Appreciative
We will acknowledge the quality, significance and magnitude of the contributions of our clients and employees and seek to develop their capacity.

Respectful
We will engage in collaborative and professional relationships with our clients, partnership organizations, and each other.

Ethical
We will demonstrate our commitment to quality services and high standards in acts, words and deeds.

Strategic
We will anticipate and respond strategically to service trends and our communities’ needs.