Collections Specialist

Job Description

Job Overview

The Collections Specialist is responsible for contributing to and ensuring the operational success of the billing department. This position plays a crucial role in ensuring timely payment collection and reducing outstanding debts owed to the organization. This position involves contacting clients/customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records of collection efforts. The Collections Specialist must have strong communication skills, persistence, and a firm understanding of collection practices and regulations.

Job Structure Details

• On-Site, Sioux Falls, SD
• Full Time, Monday-Friday, no nights or weekends
• Non-Exempt/Hourly

Benefits

• Health, Dental, Vision Insurance
• 401(k) Employer Contribution of 4%
• Paid Time Off, Volunteer and Birthday Time Off
• Parental Leave
• Paid 30 Minute Lunch
• Catered lunch every Monday
• Monthly 15-minute massage

Job Responsibilities

• Contact clients with overdue accounts via phone, email, or mail to negotiate payment arrangements and facilitate debt resolution.

• Monitor payment statuses and follow up on overdue accounts to ensure timely payment collection.

• Communicate with clients in a professional and respectful manner to address payment issues, resolve disputes, and answer inquiries.

• Negotiate payment plans and settlements with clients based on their financial situations and organizational policies.

• Ensure compliance with relevant laws, regulations, and organization policies governing debt collection practices, including fair debt collection practices and privacy laws.

• Maintain up-to-date knowledge of IRA rules and regulations.

• Work closely with internal teams to ensure seamless experience for clients and support overall business objectives.

• Other tasks as assigned by management.

Job Qualifications

• A high school diploma or equivalent is required.

• Previous experience in collections or customer service is required.

• Commitment to delivering exceptional customer service.

• Previous experience with financial software, databases, and Microsoft Office Suite products.

• Strong verbal and written communication skills.

• Excellent attention to detail and accuracy.

• Ability to prioritize tasks and manage time effectively.

• Ability to work independently and collaboratively in a team environment.