Job Description
Job ID: 31003
Agency: Bureau of Information & Telecommunications
Location:Pierre, SDSalary: $19.76-$24.69 Hourly, depending on qualifications
Pay Grade: 01
Closing Date: 4/16/25
This is a Full-Time 40 Hours Weekly position with the Bureau of Information and Telecommunication; Data Center. For more information on the Bureau of Information and Telecommunication, please visit https://bit.sd.gov/ .
Incumbent will monitor console workstation operations to effectively manage data coming in through multiple computer screens. Monitor job streams. Use scheduling software to prioritize jobs to minimize conflicts. Notify appropriate contacts of job stream failures and carry out remedial actions as requested. Monitor environmental, fire, and security systems. Handle Help Desk calls and submit work orders during Help Desk off hours. Monitor multiple platforms to ensure satisfactory production client service including mainframe, state websites, interactive voice response (IVR) phone lines, and HIPAA mandated web-based systems to ensure the systems are functioning and make appropriate contacts to report malfunctions. Maintain electronic logs. Serve as a system operator for IPL's (Initial Program Load) to shut down the mainframe and bring it back up. Assist in performing various backups. Assist with the Alerts process.
New staff in the position are assigned a mentor and provided hands-on, written and verbal training support during the 6-month probationary period as part of a formal training program.
Incumbent will be assigned to the Third Shift (12:30 a.m. to 8:00 a.m.); however, incumbent may be assigned to work on any of the three shifts while in this position. The computer room is operated 365 days a year, 24 hours a day. Incumbent will be required to work some holidays and weekends. Work will be performed in a computer center that involves exposure to noise and viewing data over multiple computer screens.
The Ideal Candidate Will Have: Knowledge of:
- general computer concepts and operations.
Skill to:
- prepare and maintain a sequential, written record of activity performed on a shift;
- accurately interpret computer-issued error messages and take appropriate action;
- operate all computer center equipment;
- communicate effectively both verbally and in writing;
- escalate client issues to other teams.
Ability to:
- establish and maintain effective working relationships;
- read and respond to messages scrolling across a computer screen.
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/ . This position is a member of Class A retirement under SDRS.
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=1EN
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"
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