Customer Care Associate - Full Time

Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank

About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.

Job Duties and Responsibilities

• Interacting with customers in a professional manner
• Provide best-in-class customer support for online and offline banking

Skills and Qualifications

• Exhibit a high level of personal ownership
• Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
• Possess mastery of the English language with exceptional verbal and written communication skills
• Ability to work accountably and focus independently, while still working as part of a team
• Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
• Education: High School diploma or equivalent and/or minimum of 1 year of experience in banking and/or customer relations required

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.