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Customer Care Associate

Furniture Mart USA

Sioux Falls, SD 57105

Posted/Updated: Today

Job Description
JOB SUMMARY:

Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved!

  • Full-Time (40 hrs/wk): Monday-Friday, 9:00AM-6:00PM
    • Alternating Saturdays
  • Competitive Wage: $18/hour
  • Answer incoming calls from customers
  • Order parts for our customers, stores, and warehouses
  • Schedule sales orders, exchanges, credit memo's, and in-home repairs
  • Follow-up with customers
  • Process cancellations & reschedule deliveries
  • Contact customers to schedule furniture deliveries


WHAT DO WE OFFER?
  • $ Competitive Wages $
  • Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
  • Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
  • Casual Dress Attire


REQUIREMENTS/QUALIFICATIONS:
  • Upon job offer, must be able to pass a background check prior to starting employment
  • Computer and telephone experience required
  • Ability to listen and effectively resolve problems
  • Ability to act calmly under stressful conditions
  • Exhibit excellent verbal communication and listening skills
  • Possess customer-satisfaction focus with excellent customer service and interpersonal skills


Furniture Mart USA is an Equal Opportunity Employer
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Furniture Mart USA
1417 West 10th Street
Sioux Falls, SD 57104

 

All Furniture Mart USA locations offer a comprehensive benefit package to full time employees, that includes competitive pay, paid time off, paid sick time, Profit Sharing, 401(K) plan, Medical, Dental, Vision, Life/AD&D insurance, disability insurance, Flex Plan (pre-tax premiums and daycare reimbursement accounts) as well as a great employee purchase discount program.  The Sioux Falls Distribution Center/Home Office also has a free on-site fitness center for its employees.