Customer Experience Specialist

Job Description

Customer Experience Specialist

This is your opportunity to be part of Sioux Falls Ford Lincoln – a leader in the automotive industry in the greater Sioux Falls Region.

The Customer Experience Specialist will create customer loyalty by providing extraordinary service to each customer with outbound contact. The CES will use creative problem-solving skills to address complex customer questions and concerns and provide exceptional customer experience by building rapport, expressing empathy, and effectively and accurately addressing customer questions and concerns.

Starting wage at $17.00/hr plus bonus based on customer satisfaction scores.

What You’ll Do:

• Make outbound calls to follow up on guest experiences
• Perform data entry tasks to update customer information
• Communicate effectively
• Collaborate with team members and managers to ensure customer satisfaction
• Support the mission, vision and values of Sioux Falls Ford Lincoln

What We Need:

• No experience necessary!!!
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills with the ability to think quickly on your feet
• Strong attention to detail and accuracy
• Team player

What’s In It For You:

• Health Insurance (with Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company match after one year of service
• Employee Assistance Program
• Paid Vacation, Holiday and Personal Time
• Discounts on vehicle, service and parts – including immediate family members

We offer a supportive work environment and opportunities for career growth. If you are passionate about providing exceptional customer service and have the qualifications listed, we would love to hear from you. Apply now!