Customer Service Representative at CCL Healthcare

Job Description

Job Highlights

Work in a newly constructed, state-of-the-art production facility.

Who is CCL Healthcare?

CCL Healthcare, a division of CCL Label, is focused on producing secondary packaging within cGMP facilities. We pride ourselves in partnering globally with companies of all sizes and manufacturing our products locally to our partners. That is why we have 29 cGMP facilities worldwide and are growing. With over 65 years of printing experience, CCL Healthcare knows quality matters. That is why we have invested heavily into 100% Vision Inspection Systems and deployed the most rigorous Quality Assurance process in the industry. What does this mean for our partners? CCL Healthcare is dedicated to providing our partners with the lowest cost of ownership in the industry. Our products are designed to increase packaging line throughput, minimize the investment in equipment, and deliver the highest quality products on the market.

What do we do?

CCL Healthcare is the largest global manufacturer of high-quality pharmaceutical labels, literature, digital folding cartons and specialty packaging components that ensure complete compliance with FDA-mandated requirements.

Our product line includes:

• Folding Cartons
• Printed Literature
• Expanded Content Labels
• Inverted Hanging Labels
• RFID Labels
• Tamper Evident Labels
• Multi-ply Labels
• Pressure Sensitive Labels
• Smart Packaging

We make packaging solutions for:

• Pharmaceutical Rx
• Biotechnology
• Contract Pharmaceutical
• Generic Pharmaceutical
• Pharmaceutical OTC
• Medical Device
• Clinical
• Animal Health

Join the team at CCL Healthcare Sioux Falls

Now hiring a motivated individual to fill the role of Customer Service Representative for a Monday-Friday position.

What we offer

CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.

Job Summary & Requirements

Job Summary:

Under minimum supervision, the Customer Service Representative (CSR) performs a variety of functions and provides service and information by processing orders via e-mail, regular mail, telephone, or in person. The CSR is able to resolve routine and non-routine customer inquiries and complaints. Maintains a variety of files, reports, and schedules relative to prices, merchandise, product, services, etc. Monitors customer requests and acts a liaison between customers and various company departments. Utilizes processing system for quote entry, order entry and processing. Also, responsible for routine office work. Works with other departments to meet customer requirements. Prepares estimates based on customer specifications

Supervisory Responsibilities: None

Duties/Responsibilities:

• Provides customers with pricing quotes, samples, delivery and product information.
• Follows established guidelines to receive and answer customer questions, comments, or complaints.
• Maintains records and prepares required reports accurately and in a timely manner.
• Coordinates and interfaces daily with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs.
• Enters orders and important order specific and customer specific information into CCL's proprietary processing system.

Required Skills/Abilities:

• Proficient English Skills (speak, write, read)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills.
• Ability to communicate effectively with customers, peers and all levels of management.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.
• Proficient in Microsoft Office Applications and other systems as required.

Education and Experience:

• Bachelors or Associates degree (preferred)
• 3+ years of applicable experience

Physical Requirements:

• Regularly use hands to finger, handle, or feel; reach with hands and arms.
• Regularly communicate in some manner either by speech/ hearing or through written communication.
• Frequently required to stand, walk and sit.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally climb and balance; stoop, kneel, crouch or crawl.