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Customer Service Representative - Onsite or Remote

First PREMIER Bank PREMIER Bankcard

Dakota Dunes, SD

Posted/Updated: Today

Job Description

Location: Dakota Dunes, SD 
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential (English/Spanish).

Work Site
This job is offered on-site in Dakota Dunes and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

  • Full Time: Monday-Friday 12:30pm-9:30pm, Every Third Saturday 8:00am-4:30pm
  • Full-Time (Split): Monday-Friday 8am -12pm- and 4pm-8pm, Every Third Saturday 8:00am-4:30pm
  • Full-Time (Split): Monday-Friday 8:30am -12:30pm- and 4:30pm-8:30pm, Every Third Saturday 8:00am-4:30pm
  • Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
  • Flexible scheduling opportunity for top performers
  • No Sundays!

About the Role

  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.

Training

  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!

Pay
Base wage starting at $17-18.90/hr. with opportunities to increase take home pay. 

  • Top 75% of associates are eligible for incentives
  • Career path from Associate I to Associate IV – each step earning an increase in pay
  • Earn up to an additional $3.50/hr. when working non-traditional hours
  • Bilingual skills are compensated in the form of a 10% differential
  • Flex Scheduling opportunity for top performers

Competitive Benefits Package

  • Full medical benefits for 20+ hours/week
  • FREE dental and vision coverage
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • Employee Wellness Program
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties

Our Culture

  • We have an emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a way PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

First PREMIER Bank PREMIER Bankcard
Human Resources
3932 South Williams Avenue
Sioux Falls, SD 57105
605-367-1358

 

Our associates are our most valuable resource and we understand the value and importance of a comprehensive benefit package. The PREMIER 401(k) plan offers one of the most competitive savings plans available in the market. Our proprietary Kick Start wellness program is in a class of its own and offers a multidimensional approach to individual health that promotes progress, not perfection! In addition, comprehensive health, dental, and vision plans are offered to everyone who works a minimum of 20 hours per week!