Job Description
ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire apparatus and firefighting equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The Director of Dealer Development is responsible for a sustaining independent dealer network strategy that advances existing dealer fire apparatus sales, parts sales, and service capabilities; managing the dealer network with key performance measures; professionally improving dealers; and adding new qualified dealers in open USA and Canada market areas.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Development and management of a sustainable Rosenbauer America independent dealer network strategy for the USA and Canada to achieve sales and market share targets in accordance with annual plans for profitable revenue growth.
- Continuous development of dealer standards (including with a dealer handbook) and metrics or KPIs utilized for establishing an appropriate annual dealer scorecard with essential improvement initiatives by dealership.
- Track and report dealership sales performance to agreed upon objectives quarterly.
- Lead annual dealership sales, marketing and service assessments and reviews for annual scorecard. This is done in collaboration with the Director of Sales, the Director of Marketing, the Director of Customer Service and the Director of After-Market Parts Sales & Operations.
- Lead Dealer Advisory Council (DAC) for the company with quarterly official meetings to include agreed upon agendas and follow-up on action items.
- Manage and coordinate all new dealer start-up processes and implementation of same.
- Maintain all dealer contract files and associated documentation on dealer performance.
- Collaborate as needed with legal counsel on any potential dealer management issues.
- Create a dealer profitability model and metrics that serves as a benchmark reference for management of existing and new dealers.
- Performs other duties and responsibilities as required by management to meet the needs of the company.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.
K | Knowledge, Education, and/or Experience: - Bachelor’s degree in Business Administration, Accounting, Finance, or Economics required.
- Master of Business Administration (MBA) or Juris Doctorate (JD)
preferred. - Minimum of five (5) years field sales experience working with an independent dealer network serving construction or mining machinery or equipment, agriculture machinery or equipment, forestry machinery or equipment, on-highway truck, municipal specialty vehicles or similar vocational markets required.
- Ten (10) years field sales experience working with an independent dealer network ideally with specialty vehicles (refuse vehicles, street sweepers, vacuum trucks, utility trucks, school buses, fire apparatus or ambulances) serving municipal (city, county, and state) markets preferred.
- Five (5) years experience in channel or dealer development with an independent dealer network serving construction or mining machinery or equipment, agriculture machinery or equipment, forestry machinery or equipment, on-highway truck, municipal specialty vehicles, or similar vocational markets preferred.
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S | Skills: Language: - Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Able to write reports, business correspondence and procedure manuals.
- Able to effectively present information and respond to questions from groups of prospective dealer owners, existing dealer owners, dealership sales teams, customers, and internal company personnel.
- Able to effectively communicate with tact and diplomacy at all times to develop relationships with internal and external contacts to provide excellent customer service and conflict management.
- Knowledge of independent B2B or B2G dealer network operations in the USA and Canada.
- Strong negotiation talents including written and verbal communication skills.
- Able to follow written and verbal directions and communicate new information that could affect project trajectories.
- Able to communicate goals effectively to a dealer network.
Math: - Able to calculate fundamental business math including interest, margin, commissions, statistics, proportions, and percentages.
Computer: - Able to perform intermediate PC functions including with Microsoft Office and a potential CRM (i.e. Salesforce or other).
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A | Abilities: - Able to deal with problems involving a variety of variables in non-standard situations.
- Able to proficiently deal with internal affairs concerning employee issues and conflicts that may require mediation.
- Able to work professionally with Sr. Management and external business leaders.
- Strong attention to detail.
- Demonstrated ability to be organized, flexible, and easily adaptive to evolving and fast-paced working conditions.
- Ability to collaborate and work efficiently with multiple sites and functional disciplines to drive common solutions and best practices.
- Extremely data driven and able to resolve problems by using available data.
- Project Management skills as part of cross-functional development teams, both leading and participating (and understanding critical requirements and difference of both).
- Strong negotiation skills.
- Able to prioritize work and to multitask while adhering to deadlines.
- Able to work with minimal supervision in a team environment.
- Able to understand and follow all safety policies to promote a safe working environment for all.
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OTHER QUALIFICATIONS | CHECK IF APPLIES | Give Examples as Necessary |
Driving- license | x | May need to travel off site for tradeshows, meetings, or company related events. |
Driving- Own Vehicle | x | May need to travel off site for tradeshows, meetings, or company related events. |
Hours of work- Ability to work evenings and/or weekends occasionally | x | As needed to meet the needs of the department. |
Travel- Local | x | May need to travel off site for tradeshows, meetings, or company related events. |
Travel- Overnight | x | May need to travel off site for tradeshows, meetings, or company related events. |
Travel- Prolonged Periods | x | May need to travel off site for tradeshows, meetings, or company related events. |
Qualifications- Other | x | Able to travel up to 50% for dealership visits and participation in local trade or industry event to support dealerships in their respective AORs. |
EOE, including disability/veterans.