Job Description
Job Title: Family Coordinator
Employment Classification: Full-time, benefit eligible
Position reports to: Women and Family Shelter Program Manager
Job Summary:
The Family Coordinator is responsible for providing intensive case management to families experiencing homelessness at the Bishop Dudley Center for Families location. The Family Coordinator will assess a family's needs in a timely manner by providing information and referrals to other supportive community services that will expedite their journey to self-sufficiency. Must have a passion to help a diverse population who may struggle with medical issues, mental health, and substance use disorders. This position requires an openness to help the most vulnerable people in our community while upholding the values and mission of the Bishop Dudley Hospitality House and Center for Families.
Essential Duties and Responsibilities:
- Conduct thorough intake of all families at the Bishop Dudley House and document progress.
- Identify housing and resource needs, and maintain a complete and comprehensive record system including obtaining background checks.
- The ability to work collaboratively with Minnehaha County Social Services and other local agencies that provide resources, housing, financial support, health care and mental health counseling, veterans advocacy, etc.
- Evaluate client risk and assess needs for immediate intervention.
- Maintain strict client confidentiality.
- Uphold the Bishop Dudley Hospitality House reputation for integrity and demonstrate professionalism, including personal appearance, communication, and building relationships.
- Development and planning of various aspects of guest programming.
- Assist in daily operations of The Center for Families, including providing support to volunteers and BDHH staff.
- Attend all scheduled staff meetings, training sessions, and professional development.
- Implement conflict resolution and de-escalation skills to defuse crisis situations
- All other duties as assigned
Qualifications:
- Basic knowledge of modern social work theory and practices; education in a social service field is preferred.
- Previous leadership experience in a professional environment.
- Minimum of 3 years of experience working with children and families.
- Certified Community Health Worker (CHW) are encouraged to apply.
- Bilingual Fluency (English/Spanish), preferred and American Sign Language (ASL), preferred.
- Proficiency in Microsoft Office Suite; Google Applications; data collection; HMIS
Skills and Abilities:
- Ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds.
- Requires exercise of discretion, professional judgment, and sound decision making skills.
- Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing.
- Must be able to work independently with little supervision, and collaborate in a team environment.
- Willingness to flex hours to meet the needs of guests who are working day hours.
Physical Demands:
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee is regularly required to stand and /or sit for the majority of the work day, regularly walking, bending, stooping and lifting items weighing between ten (10) and twenty-five (25) pounds. The vision abilities required by this job include close vision, depth perception and the ability to adjust focus.