Floor manager

Job Description

Position Summary:
The Floor Manager is responsible for overseeing the day-to-day operations of the front-of-house during service. This role ensures a high level of guest satisfaction, smooth team communication, and adherence to company standards. The Floor Manager leads by example and supports the front-of-house team in delivering exceptional hospitality.

Key Responsibilities:

• Supervise and support front-of-house staff during shifts

• Ensure all guests receive prompt, welcoming, and professional service

• Monitor dining room and bar areas to maintain cleanliness, ambiance, and pace of service

• Resolve guest concerns or complaints with professionalism and urgency

• Enforce service standards, uniform policies, and operational procedures

• Assist with training and onboarding of new staff

• Coordinate with the kitchen to ensure accurate and timely food delivery

• Manage daily shift reports, end-of-day procedures, and any shift notes

• Monitor reservations, waitlists, and table turns to maximize efficiency

• Ensure compliance with health, safety, and sanitation guidelines

Qualifications:

• Previous experience in a supervisory or management role in hospitality

• Strong communication and interpersonal skills

• Ability to lead and motivate a team in a fast-paced environment

• Conflict resolution and problem-solving abilities

• Flexible schedule, including evenings, weekends, and holidays

• Professional appearance and demeanor