Job Description
Come join our growing team! We have a rare full-time position open as Clerical Lead to join our busy front desk and patient checkout team team at Urology Specialists! We are looking for a detail oriented individual who is organized and ready to be a team player.
Experience in the healthcare industry is preferred, but not required.
This position is full-time, full benefit package eligible.
Hours are flexible between 8am-5pm Monday-Thursday, and 8am-4pm on Fridays. No nights, weekends, holidays or call are required, PLUS a half day off each week!
The Clerical Lead will assist the DIRECTOR OF REVENUE CYCLE with the day-to-day operations of the clerical team at front reception and check out. Responsible for developing and implementing policies and procedures relating to these areas for best business practice and patient care. Serves as a liaison between the clerical team and administration and as a resource for questions from the clerical team regarding procedures, policies and the EMR system. Assists with interviewing, orientation, education and performance improvement. Responsible for coordinating the daily activities of the front office staff ensuring appropriate coverage and shows fiscal responsibility for the staff’s hours. Works side by side with the front office staff daily. Can and will perform the functions of each area on a daily basis where the coverage is needed (front desk, check out and phones). Opening and closing the clinic for the day when necessary. May cover Outreach front desks as needed. Performs other duties as assigned by the DIRECTOR OF REVENUE CYCLE.