Job Description
The Springhill Suites by Marriott Sioux Falls is looking for an friendly and outgoing Front Office Manager to lead the Front Desk team!
Job Description
You will oversee the front office at your assigned location, including staff and daily operations, ensuring a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home.
Contact us today – we’re waiting to hear from you!
Job Responsibilities
As a Hotel Front Office Manager, you will be responsible for all front office functions and staff, including, Guest Services/Front Desk. In this department head role you will direct, and work with managers and employees to successfully execute all front office operations, particularly guest arrival and departure procedures. Overall, you will strive to continually improve guest, and employee satisfaction, and to maximize the financial performance of your department.
Your specific duties in this role will include:
- Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors
- Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations
- Maintaining Guest Services and Front Desk Goals
- Achieving and exceeding all performance goals, budget goals, and team goals
- Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals
- Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met
- Managing Projects and Policies
- Ensuring compliance with and fair administration of all Front Office policies, standards and procedures
- Providing services that are above and beyond in order to ensure customer satisfaction and retention
- Acting as the “Service Champion" for the Front Office and creates a positive atmosphere for guest relations
- Responding to and handling guest problems and complaints
- Managing and Conducting Human Resource Activities
- Identifying the developmental needs of team members and coaching, mentoring, or otherwise helping others to improve their knowledge or skills